Service Support Agent
1 week ago
This full-time position at National Processing LLC provides an excellent work-life balance with a schedule from Monday to Friday, 8:30 am to 5:00 pm.
What Makes Us Unique
- Our company is expanding, leading to the creation of this position
- We emphasize work-life balance, ensuring you have quality time with loved ones
- We utilize industry-leading CRM software, Salesforce
- Enjoy a relaxed dress code and a well-stocked pantry
- Benefit from a one-hour lunch break and early departures on Fridays
About National Processing LLC:
National Processing LLC is a prominent fintech organization recognized for its superior payment processing solutions, outstanding customer support, community involvement, and over 16 years of sustained growth.
Benefits Overview:
- Health insurance reimbursement of up to $1000 for families
- Comprehensive dental, vision, and life insurance options
- Health & Wellness Bonus for maintaining a healthy lifestyle
- 401k plan for future savings
- Paid parental leave and generous vacation time
- Opportunity for 15 remote workdays annually
Key Responsibilities:
- Providing assistance to customers with inquiries and support needs
- Delivering information regarding products and services
- Troubleshooting product-related issues and documenting customer interactions
- Enhancing and maintaining the product knowledge base
Required Qualifications:
- At least 1 year of experience in customer service or technical support
- Strong skills in building client relationships
- Ability to prioritize tasks effectively and excellent communication abilities
- Attention to detail and a professional demeanor
- Proficient phone communication skills are essential
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