Service Support Agent

1 week ago


Orem, Utah, United States National Processing LLC Full time
Job Title: Customer Support Specialist

This full-time position at National Processing LLC provides an excellent work-life balance with a schedule from Monday to Friday, 8:30 am to 5:00 pm.

What Makes Us Unique

  • Our company is expanding, leading to the creation of this position
  • We emphasize work-life balance, ensuring you have quality time with loved ones
  • We utilize industry-leading CRM software, Salesforce
  • Enjoy a relaxed dress code and a well-stocked pantry
  • Benefit from a one-hour lunch break and early departures on Fridays

About National Processing LLC:

National Processing LLC is a prominent fintech organization recognized for its superior payment processing solutions, outstanding customer support, community involvement, and over 16 years of sustained growth.

Benefits Overview:

  • Health insurance reimbursement of up to $1000 for families
  • Comprehensive dental, vision, and life insurance options
  • Health & Wellness Bonus for maintaining a healthy lifestyle
  • 401k plan for future savings
  • Paid parental leave and generous vacation time
  • Opportunity for 15 remote workdays annually

Key Responsibilities:

  • Providing assistance to customers with inquiries and support needs
  • Delivering information regarding products and services
  • Troubleshooting product-related issues and documenting customer interactions
  • Enhancing and maintaining the product knowledge base

Required Qualifications:

  • At least 1 year of experience in customer service or technical support
  • Strong skills in building client relationships
  • Ability to prioritize tasks effectively and excellent communication abilities
  • Attention to detail and a professional demeanor
  • Proficient phone communication skills are essential


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