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Client Support Associate

2 months ago

Orem, Utah, United States National Processing LLC Full time
Job Title: Customer Support Specialist

This full-time position at National Processing offers a balanced work environment with a schedule from Monday to Friday, 8:30 am to 5:00 pm.

What Makes Us Unique

  • Our expansion is creating this opportunity
  • We emphasize work-life balance, ensuring time for personal commitments
  • We leverage top-tier CRM tools, specifically Salesforce
  • Casual attire and a well-stocked pantry
  • Enjoy a one-hour lunch break and an early finish on Fridays

About National Processing LLC:

National Processing LLC is a prominent fintech organization known for its superior payment processing solutions, outstanding customer support, community involvement, and a remarkable track record of growth over the past 16 years.

Benefits Offered:

  • Health insurance reimbursement up to $1000 for families
  • Comprehensive dental, vision, and life insurance options
  • Health & Wellness Bonus for maintaining a healthy lifestyle
  • 401k plan for future savings
  • Paid parental leave and generous vacation time
  • Opportunity for 15 remote work days annually

Key Responsibilities:

  • Providing assistance to customers with inquiries and support needs
  • Delivering information regarding products and services
  • Troubleshooting product-related issues and documenting customer interactions
  • Creating and updating the product knowledge base

Required Qualifications:

  • At least 1 year of experience in customer service or technical support
  • Strong skills in building client relationships
  • Ability to prioritize tasks and excellent communication abilities
  • Attention to detail and a professional attitude
  • Proficient phone communication skills are essential