Customer Service Representative

5 days ago


Orem, Utah, United States SecurityMetrics Full time

About SecurityMetrics

At SecurityMetrics, we're dedicated to providing top-notch security solutions to our clients. As a leading provider of data security services, we're committed to helping businesses protect their sensitive information.

Job Summary

We're seeking a highly skilled and motivated Customer Support Representative to join our Technical Support team. As a key member of our team, you'll be responsible for providing exceptional customer service, resolving technical issues, and assisting customers in understanding our industry-leading security products and programs.

Responsibilities

  • Provide basic customer support and account maintenance via phone or email
  • Scope customers to determine their PCI Self Assessment Questionnaire type
  • Help customers navigate and understand the PCI Self Assessment Questionnaire

Requirements

  • Basic computer skills (i.e. typing, email, web browser)
  • Basic understanding of networks and network devices
  • Ability to troubleshoot account issues
  • Desire to learn and grow
  • Excellent written and oral communication skills
  • Ability to listen to, comprehend, empathize, and resolve customer's needs and concerns

Preferred Qualifications

  • Fluent in English and any of the following languages:
    • Portuguese
    • Chinese/Mandarin
    • Spanish
    • French/Quebecois
  • Part-time positions are available upon review
  • Familiar with PCI-DSS
  • Experience working in a Call Center
  • Experience dealing in Customer Service
  • Familiar with Linux
  • Basic understanding of HTML


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