Field Case Manager

1 week ago


Verona, Wisconsin, United States Innomar Strategies Full time
Job Summary

We are seeking a highly skilled and detail-oriented Field Case Manager to join our team at Innomar Strategies. As a Field Case Manager, you will be responsible for providing exceptional customer service and support to our clients, while also ensuring compliance with regulatory requirements.

Key Responsibilities
  • Act as a single point of contact for clients, providing timely and effective support to resolve issues and concerns.
  • Educate clients on various program services and provide guidance on how to navigate the system.
  • Collaborate with internal stakeholders to ensure seamless communication and coordination.
  • Develop and maintain strong relationships with clients, built on trust, respect, and open communication.
  • Stay up-to-date with industry developments and regulatory changes, ensuring compliance and best practices.
  • Participate in ongoing training and professional development to enhance skills and knowledge.
  • Contribute to the development of process improvements and quality assurance initiatives.
Requirements
  • Related degree or equivalent transferable skills.
  • Experience in public or private third-party reimbursement arena or pharmaceutical sales experience, managed care, or clinical support.
  • Bilingualism is an asset (requirement for province of Quebec).
  • Previous Case Manager experience is an asset.
  • Basic CCPE is an asset.
What We Offer

We provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This includes support for working families, training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and more.

We are committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law.

We are committed to fair and accessible employment practices. When requested, we will accommodate people with disabilities during the recruitment, assessment, and hiring processes and during employment.



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