IT Support Technician

2 weeks ago

New York, New York, United States JCW Full time

Position Overview

JCW is seeking a dedicated IT Support Technician to enhance our service desk operations. This role is essential for providing technical assistance and ensuring smooth IT operations.

Work Environment

This position requires full-time onsite presence, operating within a collaborative office atmosphere.

Key Responsibilities

  • Client Assistance
  • Offer direct support to clients facing technical challenges.
  • Diagnose and resolve issues related to computer systems, software applications, and peripheral devices.
  • Record and monitor issues using the designated service desk ticketing platform.
  • Issue Management
  • Forward unresolved technical problems to the relevant support teams.
  • Prioritize and escalate urgent issues that need immediate resolution.
  • Ensure timely follow-up on escalated matters to achieve prompt solutions.
  • Equipment Provisioning
  • Set up and configure desktops and laptops for new and existing staff members.
  • Install necessary software and hardware components as required.
  • Conduct routine maintenance and updates on IT devices.
  • Employee Lifecycle Management
  • Oversee the IT onboarding process for new hires, including account creation and access permissions.
  • Facilitate offboarding procedures for departing employees, ensuring secure access removal and asset retrieval.
  • Documentation and Reporting
  • Maintain comprehensive records of technical issues and their resolutions.
  • Create reports detailing service desk performance and activities.
  • Assist in developing and updating knowledge base articles for future reference.

Qualifications

  • Technical Expertise
  • Strong ability to troubleshoot and resolve hardware and software problems.
  • Experience in setting up and configuring desktops and laptops.
  • Familiarity with IT service management tools and ticketing systems.
  • Communication Skills
  • Exceptional verbal and written communication skills, capable of conveying technical information to non-technical users.
  • Proven customer service skills and problem-solving capabilities.
  • Ability to work collaboratively in a team environment as well as independently.
  • Organizational Abilities
  • Detail-oriented with the capacity to manage multiple tasks effectively.
  • Strong time management skills to ensure prompt issue resolution.
  • Experience and Education
  • Prior experience in a service desk or IT support role is advantageous.
  • Relevant certifications (e.g., CompTIA A+, ITIL) are beneficial.
  • A degree in Information Technology, Computer Science, or a related discipline is preferred but not mandatory.

  • Administrative Support Specialist

    1 week ago

    New York, New York, United States IT Accel Full time

    Job OverviewAdministrative Support SpecialistWe are a Mechanical Contractor looking for an Administrative Support Specialist to enhance our operational efficiency. This role involves performing various clerical and administrative tasks essential for the success of our organization.The ideal candidate will be a collaborative team member, flexible, capable of...

  • Infrastructure Support Engineer

    2 weeks ago

    New York, New York, United States Connect-IT Full time

    Job Title: Infrastructure Support EngineerLocation: Manhattan – Midtown SouthWorking Pattern: Primarily working in a collaborative office environment with occasional client site visits.OverviewConnect-IT is collaborating with a prominent IT Service Provider in the Global Financial Services Sector.We are seeking a candidate who can operate effectively both...

  • IT Support Technician

    1 week ago

    New York, New York, United States Momentum Resource Solutions Full time

    Exciting Opportunity: IT Support Technician at Momentum Resource SolutionsAre you dedicated to delivering outstanding IT support? Momentum Resource Solutions is seeking a motivated individual to fill the role of IT Support Technician. Below are the key responsibilities associated with this position:Delivering superior IT support to all staff membersSetting...

  • IT Support Technician

    2 weeks ago

    New York, New York, United States Holland America Group Full time

    IT Support TechnicianDepartment: Guest Services Employment Type: Fixed Term Contract Location: Global Reporting To: (Sr) IT Officer Role OverviewThe IT Support Technician collaborates with a designated supervisor to ensure the seamless operation and maintenance of guest-facing technology systems aboard the vessel. This position is primarily dedicated to...

  • IT Support Technician

    2 weeks ago

    New York, New York, United States Stuardo and Associates Full time

    Job OverviewPosition SummaryStuardo and Associates is looking for a dedicated and inquisitive IT Support Technician to deliver Level 1 technical assistance to end users while managing client documentation, including inventory and user guidelines.The IT Support Technician will collaborate with a high-performing support team to ensure that the IT environment...

  • IT Support Technician

    1 week ago

    New York, New York, United States JCW Full time

    JCW is seeking a dedicated IT Support Technician to enhance our service desk operations. This role is essential for providing effective technical assistance to our clients and ensuring smooth IT operations.Position Overview:This position involves direct client interaction and requires a hands-on approach to resolving technical challenges. The IT Support...

  • IT Support Technician

    2 weeks ago

    New York, New York, United States INA Solution Inc Full time

    Job OverviewPosition: IT Field Support TechnicianLocation: New York, NYEmployment Type: Contract to HireRequired Skills:Minimum of 5 years of experience in a Managed Service Provider (MSP) environmentProficiency in Microsoft Office SuiteExperience with IP Printers and Phone SystemsPreferred Qualifications:Familiarity with ServiceNowEducation: High School...

  • Psychiatric Support Technician

    5 days ago

    New York, New York, United States Foundations for Living Full time

    About the RoleWe are seeking a highly skilled and compassionate Behavioral Health Technician to join our team at Foundations for Living. As a Behavioral Health Technician, you will play a vital role in providing direct patient care to individuals with psychiatric disorders, ensuring their safety and well-being.Key ResponsibilitiesMonitor patients and...

  • Multimedia Support Technician

    2 weeks ago

    New York, New York, United States White & Case Full time

    Position Overview - Multimedia Support TechnicianCompany OverviewWhite & Case is a prestigious global law firm that provides legal services to top-tier corporations, financial institutions, and governmental entities across the globe. Our extensive experience as an international firm positions us to assist clients in navigating their most intricate legal...

  • Autism Support Technician

    2 weeks ago

    New York, New York, United States Livanis Behavioral Consulting LLC Full time

    Position OverviewImmediate Opportunities AvailableWe are a dedicated organization focused on providing home-based services for children with Autism Spectrum Disorders (ASD). Livanis Behavioral Consulting LLC is seeking qualified individuals to fill the role of Autism Support Technician.The ideal candidates will work with children aged 3 to 21, implementing...

  • IT Support Technician

    2 weeks ago

    New York, New York, United States JCW Full time

    Position OverviewJCW is seeking an experienced IT Support Technician to enhance our service desk capabilities. This role is essential for providing technical assistance and support to our clients, ensuring a seamless IT experience.Work EnvironmentThis position requires an onsite presence five days a week and is structured as a contract role.Key...

  • IT Support Technician

    2 weeks ago

    New York, New York, United States JCW Full time

    Position OverviewJCW is seeking a dedicated IT Support Technician to enhance our service desk operations. This role is pivotal in providing technical assistance to our clients and ensuring seamless IT functionality.Work EnvironmentThis position is expected to be performed onsite, ensuring direct interaction with clients and team members.Core...

  • IT Support Technician

    1 week ago

    New York, New York, United States JCW Full time

    Position OverviewJCW is seeking a dedicated IT Support Technician to enhance our service desk operations. This role is essential for providing technical assistance to our clients and ensuring seamless IT support.Work EnvironmentThis position requires an onsite presence five days a week, on a contractual basis.Key ResponsibilitiesClient AssistanceOffer direct...

  • IT Support Technician

    1 week ago

    New York, New York, United States JCW Full time

    Position OverviewJCW is seeking a dedicated IT Support Technician to enhance our service desk capabilities. This role involves providing essential technical assistance to our clients and ensuring seamless operations within our IT infrastructure.Work EnvironmentThis position is expected to be performed onsite, fostering collaboration and immediate support for...

  • IT Support Technician

    1 week ago

    New York, New York, United States JCW Full time

    Position OverviewJCW is seeking an experienced IT Support Technician to enhance our service desk team. This role is pivotal in providing top-notch technical assistance to our clients.Work EnvironmentThis position requires onsite presence five days a week and is offered on a contract basis.Key ResponsibilitiesClient AssistanceDeliver direct support to clients...

  • IT Support Technician

    2 weeks ago

    New York, New York, United States JCW Full time

    Position OverviewJCW is seeking a dedicated IT Support Technician to enhance our service desk operations. This role is essential for providing top-notch technical assistance to our clients.Work EnvironmentThis position requires onsite presence five days a week and is offered on a contract basis.Key ResponsibilitiesClient AssistanceDeliver direct support to...

  • IT Support Technician

    2 weeks ago

    New York, New York, United States JCW Full time

    Position OverviewJCW is seeking a dedicated IT Support Technician to enhance our service desk capabilities. This role is essential for providing top-notch technical assistance to our clients.Work EnvironmentThis position requires onsite presence five days a week and is structured as a contract role.Key ResponsibilitiesClient AssistanceDeliver direct support...

  • IT Support Technician

    1 week ago

    New York, New York, United States JCW Full time

    Position OverviewJCW is seeking an experienced IT Support Technician to enhance our service desk operations. This role will primarily focus on providing essential technical assistance to our clients in a dynamic office environment.Work EnvironmentThis position is expected to be onsite 5 days a week and is structured as a contract role.Key...

  • Technical Application Support Specialist

    2 weeks ago

    New York, New York, United States Lincoln IT Full time

    Job DescriptionPosition Overview: The Application Support Engineer, under the guidance of the Application Support Manager, plays a crucial role in maintaining and supporting a variety of business applications, including Office 365, OneDrive, Adobe, Box, and Zoom. This position requires in-depth technical knowledge of these applications and a collaborative...

  • Technical Application Support Specialist

    2 weeks ago

    New York, New York, United States Lincoln IT Full time

    Job DescriptionPosition Overview: The Application Support Specialist plays a vital role in assisting various business applications, including Office 365, OneDrive, Adobe, Box, and Zoom. Under the guidance of the Application Support Manager, this position requires a deep understanding of these applications' technical functionalities and a collaborative...