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IT Support Technician

2 months ago

New York, New York, United States Momentum Resource Solutions Full time
Exciting Opportunity: IT Support Technician at Momentum Resource Solutions

Are you dedicated to delivering outstanding IT support? Momentum Resource Solutions is seeking a motivated individual to fill the role of IT Support Technician. Below are the key responsibilities associated with this position:

  • Delivering superior IT support to all staff members
  • Setting up and maintaining both Windows and Mac operating systems, along with associated hardware and software, including printers and USB devices
  • Addressing daily support inquiries from users
  • Conducting thorough analysis, diagnosis, and resolution of desktop hardware and software issues for a diverse range of users
  • Keeping a detailed inventory of all computing devices, such as PCs, monitors, printers, scanners, and other peripherals
  • Providing guidance and training to fellow Helpdesk personnel in resolving complex user challenges, and escalating issues to senior staff or management when necessary
  • Building and deploying new desktops and laptops as required
  • Assisting in the coordination of Helpdesk activities related to larger IT projects as directed by management
  • Collaborating with IT management to identify and develop solutions for emerging challenges faced by user groups and Helpdesk staff