Ticketing and Box Office Supervisor

2 weeks ago


Las Vegas, Nevada, United States The Smith Center Full time
Job Summary

The Smith Center for the Performing Arts is seeking a highly skilled and experienced Ticketing and Box Office Supervisor to join our team. As a key member of our operations team, you will be responsible for overseeing and supervising the day-to-day activities of the Ticketing and Box Office Representatives, ensuring seamless ticketing and box office operations, and delivering exceptional guest experiences.

Key Responsibilities
  • Supervise and coach Ticketing and Box Office Representatives to ensure excellent guest service and high-quality interactions.
  • Develop and implement strategies to improve ticketing and box office operations, including sales, customer service, and conflict resolution.
  • Collaborate with the Ticketing and Box Office Management team to ensure effective communication and coordination of ticketing and box office activities.
  • Monitor and analyze ticketing and box office data to identify trends and areas for improvement.
  • Develop and maintain training programs for Ticketing and Box Office Representatives to ensure they have the necessary skills and knowledge to perform their duties effectively.
  • Ensure compliance with company policies and procedures, as well as industry standards and regulations.
Requirements
  • Bachelor's degree or equivalent experience in a related field.
  • Minimum 2 years of supervisory experience in a ticketing or box office environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups of people.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
  • Experience with ticketing software and systems, such as Tessitura.
What We Offer
  • A competitive hourly rate of $20.50, plus benefits.
  • A comprehensive health, dental, and vision insurance plan.
  • A generous paid time off plan, including holidays and personal days.
  • A 401(k) retirement savings plan with employer match.
  • Opportunities for professional growth and development.


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