Ticketing and Box Office Supervisor
2 weeks ago
The Smith Center for the Performing Arts is seeking a highly skilled and experienced Ticketing and Box Office Supervisor to join our team. As a key member of our operations team, you will be responsible for overseeing and supervising the day-to-day activities of the Ticketing and Box Office Representatives, ensuring seamless ticketing and box office operations, and delivering exceptional guest experiences.
Key Responsibilities- Supervise and coach Ticketing and Box Office Representatives to ensure excellent guest service and high-quality interactions.
- Develop and implement strategies to improve ticketing and box office operations, including sales, customer service, and conflict resolution.
- Collaborate with the Ticketing and Box Office Management team to ensure effective communication and coordination of ticketing and box office activities.
- Monitor and analyze ticketing and box office data to identify trends and areas for improvement.
- Develop and maintain training programs for Ticketing and Box Office Representatives to ensure they have the necessary skills and knowledge to perform their duties effectively.
- Ensure compliance with company policies and procedures, as well as industry standards and regulations.
- Bachelor's degree or equivalent experience in a related field.
- Minimum 2 years of supervisory experience in a ticketing or box office environment.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups of people.
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
- Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
- Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
- Experience with ticketing software and systems, such as Tessitura.
- A competitive hourly rate of $20.50, plus benefits.
- A comprehensive health, dental, and vision insurance plan.
- A generous paid time off plan, including holidays and personal days.
- A 401(k) retirement savings plan with employer match.
- Opportunities for professional growth and development.
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Ticketing and Box Office Supervisor
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Las Vegas, Nevada, United States The Smith Center Full timeJob Title: Ticketing and Box Office SupervisorJob Summary:The Ticketing and Box Office Supervisor is a key member of our team, responsible for overseeing and supervising the day-to-day operations of our ticketing and box office functions. This role requires a strong focus on customer service, attention to detail, and the ability to work effectively in a...
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Ticketing and Box Office Representative
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Las Vegas, Nevada, United States The Smith Center Full timeJob SummaryWe are seeking a highly skilled and customer-focused Ticketing and Box Office Representative to join our team at The Smith Center for the Performing Arts. As a key member of our ticketing team, you will be responsible for providing exceptional customer service to our guests, handling ticket sales, and resolving any issues that may arise.Key...
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