Ticketing and Box Office Supervisor
6 days ago
Job Summary:
The Ticketing and Box Office Supervisor is a key member of our team, responsible for overseeing and supervising the day-to-day operations of our ticketing and box office functions. This role requires a strong focus on customer service, attention to detail, and the ability to work effectively in a fast-paced environment.
Key Responsibilities:
- Supervise and train ticketing and box office representatives to ensure excellent customer service and adherence to company policies and procedures.
- Develop and implement effective strategies to improve ticket sales, customer satisfaction, and operational efficiency.
- Collaborate with the ticketing and marketing teams to execute promotions, pre-sales, and on-sales, and ensure seamless execution of ticket sales programs.
- Manage and maintain accurate records of ticket sales, customer interactions, and operational data.
- Provide exceptional customer service, resolving conflicts and addressing guest inquiries in a professional and courteous manner.
- Work closely with the ticketing and box office management team to ensure smooth operations, address personnel matters, and provide input on departmental initiatives.
- Stay up-to-date with industry trends, best practices, and new technologies to continuously improve ticketing and box office operations.
Requirements:
- Bachelor's degree or equivalent experience in a related field.
- Two or more years of supervisory experience in a call center or box office environment.
- Excellent customer service, communication, and leadership skills.
- Ability to work effectively in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously.
- Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
- Experience with ticketing systems, preferably Tessitura.
What We Offer:
- Competitive hourly rate of $20.50 plus benefits.
- Hybrid work schedule, combining on-site and remote work.
- Comprehensive health, dental, and vision insurance plans.
- Employee Assistance Program, including counseling, wellness programs, and financial support services.
- Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
- Generous Paid Time Off Plan and Paid Holidays.
- 401(k) retirement savings plan eligibility with employer match.
- Employer-paid disability insurance coverage.
- Supplemental benefits, including accident, critical illness, and hospital indemnity coverage.
About The Smith Center:
The Smith Center is a world-class performing arts center dedicated to enriching the lives of our community through the arts. We are committed to diversity, equity, and inclusion, and strive to create a welcoming and inclusive environment for all employees, guests, and partners.
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