Airport Operations Supervisor

1 week ago

Las Vegas, Nevada, United States Unifi Aviation, LLC Full time
Job Title: Airport Customer Service Supervisor

About the Role:

We are seeking a highly skilled and experienced Airport Customer Service Supervisor to join our team at Unifi Aviation, LLC. As a key member of our operations team, you will be responsible for ensuring the smooth and efficient operation of our airport customer service functions.

Key Responsibilities:

  • Supervise and coordinate daily activities of customer service agents to ensure safe and effective operations.
  • Monitor and enforce safe working habits in accordance with OSHA/TSA/DOT/USPS regulations, Unifi policies, and safety procedures.
  • Responsible for shift schedule, including workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations.
  • Enforce company policies and procedures, including disciplinary action, and promote Unifi policies on Equal Employment Opportunity, professional conduct, and diversity initiatives.
  • Communicate with manager concerning any problems or issues.
  • Schedule and conduct shift meetings.
  • Assist in the administration of payroll; complete shift paperwork and perform other administrative functions.
  • Perform job duties of assigned shift, including assisting passengers through arrival and check-in processes, handling ticketing, boarding, baggage, reservations, and resolving complaints and problems.

Requirements:

  • Must be a local (in-state) resident.
  • Valid In-State Driver's License.
  • Ability to pass a pre-employment drug screen.
  • Ability to pass up to a 10-year background check.
  • Must be at least 18 years of age.
  • Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
  • Must complete SIDA training to obtain airport authority identification security.

Preferred Qualifications:

  • 2+ years of relevant experience.
  • Relevant supervisory experience.

Working Conditions:

  • Must be able to work a variety of shifts, including nights, weekends, holidays, and overtime.
  • Must be able to be alert to moving vehicles or aircraft and use radio equipment.
  • Must be able to work in a fast-paced environment with frequent changes in priorities and deadlines.

Physical Demands/Requirements:

  • Must be able to lift/carry/push/pull and move items of 70 pounds and/or more on a regular basis.
  • Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
  • Must be able to work in cramped or high places.

Supervisory Responsibilities:

  • Supervise a team of customer service agents.

Equal Opportunity Employer:

Unifi Aviation, LLC is an Equal Opportunity Employer.

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