Patient Service Representative
3 weeks ago
We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Carolina Health Centers, Inc. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our healthcare team.
Key Responsibilities- Provide excellent customer service to patients, families, and visitors, responding to their needs and concerns in a timely and professional manner.
- Manage patient flow, ensuring a smooth and efficient check-in and check-out process, including verifying demographic and insurance information, collecting co-pays, and updating patient records.
- Answer and direct phone calls, respond to voicemails, and manage the office phone system.
- Perform various administrative tasks, such as scheduling appointments, managing patient paperwork, and maintaining accurate records.
- Collaborate with healthcare staff to ensure seamless communication and coordination of patient care.
- Maintain a clean and organized workspace, adhering to infection control and safety protocols.
- High school diploma or equivalent required; knowledge of medical terminology preferred.
- Excellent verbal and written communication skills, with the ability to establish and promote positive interpersonal relationships.
- Current computer skills, with proficiency in Microsoft applications, including Excel, Word, Outlook, and PowerPoint.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities simultaneously.
- Strong organizational and problem-solving skills, with the ability to adapt to changing situations and priorities.
- Bi-lingual in Spanish preferred, but not required.
This position involves exposure to customer/patient elements, with a focus on providing exceptional patient care and administrative support in a professional office environment. The work environment is that of a medical practice that enforces safe OSHA compliant practice, with HIPAA rules and regulations strictly enforced.
The position requires staff to work under pressure at times and with a diverse population, with a focus on maintaining a positive and respectful attitude in all interactions.
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Patient Services Representative PRN
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Patient Services Representative PRN
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Bilingual Patient Service Representative
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Greenwood, South Carolina, United States Carolina Health Centers, Inc. Full timeJob SummaryThis is a full-time position that requires working in a medical office environment. The ideal candidate will be bilingual in Spanish and possess excellent communication skills. The Patient Service Representative will serve as the first point of contact for patients, visitors, and callers, providing daily support for the practice site....
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