Customer Service Representative
3 weeks ago
We are seeking a highly skilled and customer-focused Pharmacy Cashier to join our team at Carolina Health Centers, Inc. This role involves assisting in the operations of the pharmacy by receiving new and refill prescriptions from patients and acting as cashier and "ringing up" sales of prescriptions and any other items sold by the pharmacy.
Key Responsibilities:
- Assist the pharmacist by helping patients who are dropping off or picking up prescription orders
- Helping create a profile of the patient's demographic and insurance information
- At the point of sale, verify that patients receive correct prescriptions and that HIPAA regulations are followed
- Maintain knowledge of loss prevention techniques and maintain accurate POS and cash records
- Check-in wholesale orders, place merchandise on shelves and verify all associated paperwork
- Communicate with patients and others by using the telephone or other electronic means to receive refill prescriptions or other related pharmacy information
- Always greeting patients or visitors in a respectful and professional manner
- Other duties as assigned
Requirements:
- Desirable to have successfully completed high school or GED equivalent
- Desirable to have experience as retail cashier
- Bi-lingual in Spanish preferred
Work Environment:
- This position involves exposure to customer/patient elements. This job also operates in a professional office environment. This role routinely uses standard Office equipment such as computers, telephones, photocopiers, filing cabinets, and fax machines. The work environment is that of a hometown community pharmacy with high expectations of excellent customer service and work ethic. HIPAA rules and regulations are stringently enforced and violations are grounds for dismissal.
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Customer Service Representative
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