Bilingual Patient Service Representative
4 weeks ago
This is a full-time position that requires working in multiple counties, including Greenwood, Saluda, Abbeville, McCormick, Edgefield, Newberry, and Laurens. Bilingual in Spanish is required.
Job Summary:The Patient Service Representative represents Carolina Health Centers and the assigned practice site in a professional manner and serves as the first point of contact for patients, visitors, and callers. This position provides daily support for the practice site, including telephone coverage, appointment scheduling, check-in and check-out of patients, patient referrals, and general patient communication.
Responsibilities:- Answer the telephone with a standard greeting and respond to patient inquiries and requests in a timely and professional manner.
- Maintain a well-kept lobby and work space, and ensure patients understand the services provided and the benefits of choosing Carolina Health Centers as their medical home.
- Verify demographics, insurance, and payment information, and collect co-pays and post payments accurately.
- Run Medicaid eligibility daily and update patient paperwork annually.
- Check patients in and out in the PM system and EHR, and schedule follow-up visits as needed.
- Count cash boxes and log amounts at the beginning and end of each shift, and run acknowledged patient reports to ensure accuracy.
- Conduct appointment phone call reminders, build new patient accounts, and scan and file patient documents.
- Navigate through the EMR system to print records, identify medications, referrals, and lab results, and distribute and sort mail and courier items.
- Operate the copier, credit card equipment, and postage machine, and respond to tasks from the patient portal in a timely manner.
- High school diploma or equivalent.
- Bilingual in Spanish is required.
- Knowledge of medical terminology is preferred.
- Excellent verbal and written communication skills.
- Current computer skills and ability to establish and promote positive interpersonal relationships.
- Ability to demonstrate excellent customer service and strong cultural competency.
- Ability to adhere to strict confidentiality guidelines.
Starting at $16.42/hour.
All employees of Carolina Health Centers, Inc. are expected to perform the duties of their job and behave in a manner consistent with the Corporate Philosophy, which supports the values of honesty, integrity, openness, the pursuit of individual and collective excellence, and unwavering mutual respect and appreciation.
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Bilingual Patient Service Representative
4 weeks ago
Greenwood, South Carolina, United States Carolina Health Centers Full timeJob Title: Bilingual Patient Service RepresentativeJob Summary: The Patient Service Representative represents Carolina Health Centers and the assigned practice site in a professional manner and serves as the first point of contact for patients, visitors, and callers.This position provides daily support for the practice site, including telephone coverage,...
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Bilingual Patient Service Representative
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Greenwood, South Carolina, United States Carolina Health Centers, Inc. Full timeJob SummaryWe are seeking a highly skilled and bilingual Patient Service Representative to join our team at Carolina Health Centers, Inc. This is a full-time position that requires working in multiple counties, including Greenwood, Saluda, Abbeville, McCormick, Edgefield, Newberry, and Laurens.The ideal candidate will be fluent in Spanish and possess...
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