Customer Service Representative

2 weeks ago


Greenwood, South Carolina, United States Self Regional Healthcare Full time

Key Responsibilities:

  • Deliver exceptional customer service by consistently practicing Food & Nutrition's standard of service to ensure all work performed and product produced is safe, of high quality, consistent, neat, accurate and timely.
  • Provide courteous and efficient assistance to patients and their visitors at all times, answering incoming calls in a timely manner and upholding scripting to ensure appropriate care to patients.
  • Accept and complete assignments without complaint, following the chain of command to resolve any issues of concern and promoting a culture of teamwork.
  • Maintain a clean and organized workspace, keeping equipment and area in good repair and communicating any issues to the supervisor.
  • Practice safe food storage and handling, personal hygiene, PPE, uniform compliance, proper cleaning and sanitation of work area and equipment, and comply with diet orders.

Requirements:

  • Commitment to patient care and a positive attitude towards teamwork.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Excellent communication and problem-solving skills.
  • Basic computer skills and familiarity with call center software.


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