Peer Support Specialist

1 day ago

Fountain Valley, California, United States NAMI Orange County Full time
Job Title: Peer Support Specialist

We are seeking a compassionate and empathetic Peer Support Specialist to join our team at NAMI Orange County. As a Peer Support Specialist, you will play a vital role in providing emotional support and connecting individuals with mental health resources.

Job Summary:

The Peer Support Specialist will work closely with our crisis response team to provide 1-on-1 peer support to individuals experiencing crisis or emotional distress. You will use active listening and peer counseling skills to understand the person's needs and respond appropriately. Your role will also involve providing emotional support, connecting individuals with resources, and maintaining confidentiality.

Key Responsibilities:
  • Provide wellness-focused peer-to-peer support in a 1:1 setting for crisis-related and planned service program clients.
  • Answer incoming calls and instant messages in English and Vietnamese, and respond to assigned voicemails.
  • Use active listening and peer counseling skills to understand the person's needs and respond appropriately.
  • Provide emotional support: Act as a supportive listener, offering compassion, empathy, and non-judgmental support to individuals experiencing crisis or emotional distress.
  • Offer practical help: Help individuals connect with resources and services they need, such as crisis hotlines, counseling services, or other community support options.
  • Maintain confidentiality: Respect and maintain the confidential nature of conversations held with individuals seeking support, adhering to ethical and legal guidelines.
  • Advocate for individuals: Serve as an advocate for individuals experiencing crisis, working to ensure they receive appropriate care and support from medical or mental health professionals.
  • Collaborate with team members: Work collaboratively with other members of the crisis response team to ensure a coordinated and effective response to each crisis situation.
  • Maintain documentation: Keep accurate documentation of all interactions with individuals seeking support, adhering to agency policies and procedures.
  • Participate in training and professional development: Attend regular training sessions and professional development opportunities to enhance knowledge and skills related to crisis intervention and support.
Requirements:
  • Personal mental health lived experience and openness to disclose to WarmLine callers and during counselor training is a requirement for this position.
  • Minimum 1 1⁄2 years experience as a peer counselor, peer specialist, or similar (either paid or volunteer), ideally within a nonprofit setting.
  • Experience maintaining the confidentiality of sensitive information, understanding of confidentiality practices.
  • Familiarity with the mental health recovery movement, peer support model, and local resources.
  • Proficiency in Google Office Suite, use of a multi-line phone system, technology systems (Zoom, iCarol, NICE) and basic troubleshooting.
  • Demonstrate working knowledge of the mental health, substance use, and suicide prevention services specific to hotline or emotional support WarmLine mental health services.
  • Bilingual (English/Vietnamese, English/Spanish, English/Farsi or English/Korean) - not mandatory, definitely a plus.
  • Support the values and mission of NAMI OC as related to employment.
  • Ability to pass a background clearance.
What We Offer:

NAMI Orange County offers a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive salary and benefits package.

We are an equal opportunity employer and welcome applications from diverse candidates.

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