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Technical Support Specialist II

2 months ago

Ann Arbor Michigan, United States Domino's Corporate Full time
Job Summary

Domino's Corporate is seeking a highly skilled Technical Support Specialist II to join our team. As a Technical Support Specialist II, you will be responsible for providing effective, live Level 1 support for Domino's In-Store Operators.

Key Responsibilities
  • Provide technical support to In-Store Operators via phone, email, and remote access
  • Diagnose and resolve routine problems with proprietary software, hardware, and peripheral equipment
  • Follow up with customers to ensure calls are resolved and closed promptly
  • Collaborate with colleagues to share best practices and improve technical knowledge
  • Participate in ongoing education and training to stay up-to-date with Domino's technology and systems
Requirements
  • 2+ years of experience in a help desk or technical support role
  • Bachelor's Degree preferred; not required
  • Ability to work nights and weekends
  • Experience with remote support and basic networking
  • SQL experience preferred (reading and executing existing queries)
  • Previous telecom and/or networking experience preferred
What We Offer
  • $20/hour plus a 5% bonus
  • Opportunity to work in a dynamic and innovative company
  • Professional development and growth opportunities