Customer Service Ambassador

21 hours ago


Miami, United States Arona Home Essentials Full time
About the Role

Arona Home Essentials is a leading industry player with a strong foundation of excellence, customer focus, and quality products and services. We operate a network of stores across multiple states and are currently seeking a highly skilled Customer Service Representative to join our team.

Key Responsibilities
  • Customer Acquisition and Retention: Develop and maintain strong relationships with customers to drive sales and customer satisfaction.
  • Payment Processing: Process customer payments in a timely and efficient manner.
  • Order Management: Process order forms and references, and input customer information into our store computer system.
  • Customer Support: Provide excellent customer service, answer incoming calls, and route them to the appropriate person.
  • Record Keeping: Maintain accurate and up-to-date customer records and folders.
  • Showroom Support: Assist customers on the showroom floor and direct sales opportunities to the Sales Manager.
  • Store Maintenance: Maintain the appearance and organization of the customer transaction counter and assist with showroom cleaning, organizing, and merchandising.
Requirements
  • Interpersonal Skills: Excellent interpersonal skills are required for daily customer contact.
  • Professional Appearance: Maintain a professional appearance at all times.
  • Communication and Organizational Skills: Good communication and organizational skills are essential for this role.
  • Telephone Etiquette: Excellent telephone etiquette is required.
  • Sales Skills: Strong sales skills are necessary to drive sales and customer satisfaction.
  • Age Requirement: Must be 21 years of age or older.
  • Physical Demands: Position requires lifting, loading, and dollying heavy merchandise.
  • Certifications: Pre-employment background check, drug test, agility test, and DOT physical are required.
  • Language Skills: Bi-lingual skills are a plus.
What We Offer
  • Comprehensive Benefits Package: Includes paid time off, ongoing training and development, unlimited bonus and commission opportunities, and more.
  • Equal Opportunity Employer: Arona Home Essentials is an Equal Opportunity Employer.


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