Sales Representative

3 days ago


Apex, North Carolina, United States MyComputerCareer Inc Full time
Job Title: Inside Sales Representative

We are seeking a highly motivated and detail-oriented Inside Sales Representative to join our team at MyComputerCareer Inc. As a key member of our sales team, you will be responsible for handling customer inquiries, processing orders, and working closely with the sales team to achieve company goals.

Key Responsibilities:
  • Customer Interaction: Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Sales: Identify potential leads, follow up on sales opportunities, and provide administrative support.
  • Product Knowledge: Maintain up-to-date knowledge of our course offerings and services to effectively address customer questions and promote sales.
  • Documentation: Maintain accurate records of customer interactions, transactions, and feedback in the company's CRM system.
  • Team Collaboration: Work closely with other departments such as education and marketing to ensure smooth operations and customer satisfaction.
  • Performance Metrics: Meet or exceed individual and team performance targets, such as response times, sales goals, and customer satisfaction scores.
Qualifications:
  • Education: High school diploma or equivalent; a college degree is preferred.
  • Experience: Previous experience in customer service or sales is highly desirable.

Skills:

  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency with CRM software.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Strong interpersonal skills with the ability to build relationships with customers and team members.

Attributes:

  • Self-motivated with a proactive approach to customer service and sales.
  • Positive attitude and a willingness to learn.
  • Ability to handle stressful situations calmly and professionally.

We are an Equal Opportunity Employer



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