Solution Center Associate

2 weeks ago


Los Angeles, California, United States System Soft Technologies Full time

Job Title: Solution Center Associate

Job Summary:

The Solution Center Associate serves as the primary point of contact for employees seeking HR support. This role involves providing resources, addressing inquiries, maintaining accurate documentation, escalating issues as needed, and identifying opportunities for process improvement.

Key Responsibilities:

  • Provide HR support to employees through various channels
  • Maintain accurate and up-to-date documentation of employee cases
  • Escalate complex issues to senior HR staff as needed
  • Identify and suggest process improvements to enhance HR services
  • Ensure compliance with HR service level agreements

Requirements:

Must-Haves:

  • Minimum of 2 years of customer service experience
  • Outstanding communication skills
  • Proficiency in computer skills
  • Experience in a call center or contact center
  • HR experience preferred

Nice-to-Haves:

  • Familiarity with Workday or similar HCM systems
  • Professional and neat appearance
  • A bachelor's degree is preferred, but some college education is required
  • Knowledge of HR systems


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