Graphics and Manufacturing Specialist
5 days ago
At Sealed Air Corporation, we are seeking a skilled Graphics and Manufacturing Specialist to join our team. As a key member of our graphics and printing team, you will be responsible for managing customer accounts, providing technical expertise, and ensuring that customer requests are processed promptly and result in high-quality graphics and printing solutions.
Key Responsibilities:- Manage customer accounts and provide value-added professional and technical services to strengthen customer relationships.
- Balance multiple customer accounts and prioritize workload within the team to meet all customers' needs.
- Advise customers on cost savings opportunities for graphics and/or finished goods expenses.
- Provide technical expertise to ensure requests meet customer expectations and printing capabilities.
- Act as a customer-facing resource in meeting their business objectives and share in the value created.
- Research, document, initiate, coordinate, and expedite customer requests through all stages of the process.
- Formulate and produce documents (Specification Sheet) to guide and support key stages of the order production and printing processes at the manufacturing facilities.
- Provide internal and external customers with timely information about the status of the progress of art requests through all stages of the process.
- Collaborate with internal partners to identify how best to proceed with requests that fall outside of current offerings.
- Communicate customers' expectations to other workgroups by providing detailed work instructions on the customers' requests and expectations.
- Collaborate directly with staff from all functions within APS Graphics to ensure that customer requests are processed promptly and result in printable graphics with high technical and aesthetic quality.
- Create and enter SAP data as required for accurate manufacturing orders.
- Associate degree or similar certification (Graphics related field) preferred with a minimum of 2 years related experience.
- Customer service experience is preferred.
- Strong communication skills.
- Strong organizational skills.
- Problem-solving skills.
- Conflict resolution skills.
- Able to work effectively in a team environment.
Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and skilled individual who is passionate about delivering exceptional customer service and technical expertise, we encourage you to apply for this exciting opportunity.
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