Graphics and Manufacturing Specialist

5 days ago


Garfield Heights, Ohio, United States Sealed Air Corporation Full time
Job Title: Graphics and Manufacturing Specialist

At Sealed Air Corporation, we are seeking a skilled Graphics and Manufacturing Specialist to join our team. As a key member of our graphics and manufacturing team, you will play a critical role in assisting customers in formulating and articulating their artistic and technical printing requests.

Key Responsibilities:
  • Manage customer accounts by providing value-added professional and technical services that strengthen customer relationships.
  • Balance multiple customer accounts and prioritize workload within the small self-directed team to meet all customers' needs.
  • Advise customers regarding cost savings opportunities for graphics and/or finished goods expenses.
  • Provide technical expertise to ensure requests meet customer expectations and printing capabilities.
  • Act as a customer-facing resource in meeting their business objectives and share in the value created.
  • Research, document, initiate, coordinate, and expedite customer requests through all stages of the process.
  • Formulate and produce documents (Specification Sheet) to guide and support key stages of the order production and printing processes at the manufacturing facilities.
  • Provide internal and external customers with timely information about the status of the progress of art requests through all stages of the process.
  • Collaborate with internal partners to identify how best to proceed with requests that fall outside of current offerings.
  • Communicate customers' expectations to other workgroups by providing detailed work instructions on the customers' requests and expectations.
  • Collaborate directly with staff from all functions within APS Graphics to ensure that customer requests are processed promptly and result in printable graphics with high technical and aesthetic quality.
  • Create and enter SAP data as required for accurate manufacturing orders.
Requirements:
  • Associate degree or similar certification (Graphics related field) preferred with a minimum of 2 years related experience.
  • Customer service experience is preferred.
  • Strong communication skills.
  • Strong organizational skills.
  • Problem-solving skills.
  • Conflict resolution skills.
  • Able to work effectively in a team environment.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for graphics and manufacturing, we encourage you to apply for this exciting opportunity.



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