IT Service Desk Team Lead

Responsibilities & QualificationsRESPONSIBILITIESOwn overall responsibility for ITSMS process handling on the Service Desk;Manage all Service Desk supervisors;Coordinate Service Desk staff training sessions;Liaise with the FDIC Service Delivery Designee;Manage the development and issuance of Service Desk operational reports;Represent the Service Desk team in...

Responsibilities & QualificationsRESPONSIBILITIESOwn overall responsibility for ITSMS process handling on the Service Desk;Manage all Service Desk supervisors;Coordinate Service Desk staff training sessions;Liaise with the FDIC Service Delivery Designee;Manage the development and issuance of Service Desk operational reports;Represent the Service Desk team in...

Digital Management, Inc. (DMI) is a leading provider of digital services and technology solutions. We are seeking a talented Service Desk Team Lead to join our team.The successful candidate will have experience in managing support staff and developing training programs for new support engineers.Key Responsibilities:Manage the government client's Tier 1...

Responsibilities & Qualifications RESPONSIBILITIES * Own overall responsibility for ITSMS process handling on the Service Desk;* Manage all Service Desk supervisors;* Coordinate Service Desk staff training sessions;* Liaise with the FDIC Service Delivery Designee;* Manage the development and issuance of Service Desk operational reports;* Represent the...

About DMI: DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation,...

About DMIDMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation,...

Service Desk LeadJob ID2024-27487CategoryInfrastructure SupportLocationUS-VA-ArlingtonAbout DMIDMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI...

Job OverviewWe are seeking a highly skilled Front Desk Supervisor to join our team at Residence Inn Arlington Rosslyn. As a key member of our front desk team, you will be responsible for providing exceptional guest service and ensuring a smooth check-in experience for our valued guests.ResponsibilitiesSupervise the operations of the Front Desk, maintaining...

About the OpportunityDMI is seeking a highly skilled IT professional to lead our service desk team. As a key member of our organization, you will be responsible for delivering exceptional customer service and driving business growth.Key ResponsibilitiesLead a team of technical support staff to provide high-quality service to our customers.Develop and...

About DMI: Unlocking OpportunitiesAt DMI, we empower individuals and organizations to reach their full potential. With a deep understanding of the digital landscape, we offer a range of services designed to fuel growth and innovation. From IT managed services to cybersecurity and beyond, our experts are dedicated to helping clients succeed in today's...

Job Responsibilities\As our Help Desk Manager, you will be responsible for:\\\Managing daily operations of the RPC Help Desk, guaranteeing timely and effective customer service\Overseeing Tier 2 and Tier 3 support for the START software application\Leading the RPC Help Desk team, enforcing adherence to service level agreements and standard operating...

Transform technology into opportunity as a Help Desk Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.At GDIT, people are our differentiator. As a Help Desk Specialist, you will help ensure...

About the JobWe are seeking a highly motivated IT professional to lead our service desk operations. As a key member of our team, you will be responsible for delivering exceptional customer service and driving business growth.Key ResponsibilitiesManage a team of technical support staff to deliver top-notch service to our customers.Develop and implement...

About DMIDMI is a pioneering organization that offers digital services worldwide, connecting the public and private sectors. Our capabilities span IT managed services, cybersecurity, cloud migration, and application development. We provide expert support to clients across multiple industries, including government, healthcare, finance, transportation, and...

The Chief Information Officer Organization (CIOO) mission is to provide scalable technology that enables continuous access to data securely. In support of this mission, FDIC established ServiceNow as an enterprise platform in 2016 and has since implemented six product suites across the ServiceNow platform. As the IT Modernization Program emphasizes...

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that's important.GDIT is your place. You make it your own by embracing autonomy, seizing...

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that's important.GDIT is your place. You make it your own by embracing autonomy, seizing...

Zachary Piper Solutions is currently looking for a Service Desk Analyst to support a military program in Arlington, VA. This position requires an ACTIVE SECRET clearance (or higher). This is a shift role: 7:00am-4:00pm Monday-Friday, on site in Arlington, VA Responsibilities of the Service Desk Analyst: • Diagnose and resolve client issues using ITIL best...

Lead Service Desk Specialist On-site: Arlington, VA IPTA is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers, team members, subject matter experts (SMEs), technical leaders, and partners we design practical solutions that solve real problems for major...

About the Job:We are looking for a highly skilled Service Desk Lead to manage the government client's Tier 1 Support Center and ensure that operational performance metrics are met.Main Responsibilities:Manage the government client's Tier 1 Support Center to meet established operational performance metricsMentor and coach Technical Service Representatives in...