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Technical Service Team Lead

1 week ago

Arlington, Virginia, United States DMI (Digital Management, Inc.) Full time
About the Opportunity

DMI is seeking a highly skilled IT professional to lead our service desk team. As a key member of our organization, you will be responsible for delivering exceptional customer service and driving business growth.

Key Responsibilities
  • Lead a team of technical support staff to provide high-quality service to our customers.
  • Develop and implement process improvements to increase efficiency and effectiveness.
  • Collaborate with other departments to ensure seamless delivery of services.
  • Provide regular reporting and metrics to management on team performance.
Requirements
  • Bachelor's degree in Computer Science or related field.
  • Minimum 5 years of experience in IT management, with a focus on service desk operations.
  • Excellent leadership and communication skills.
  • Ability to obtain a security clearance.
Why Join DMI

DMI offers a dynamic work environment with opportunities for growth and development. We provide competitive compensation and benefits, as well as a chance to work with a leading provider of digital services and technology solutions.