Service Desk Operations Manager

About DMI: DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation,...

About DMIDMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation,...

About DMIDMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation,...

OverviewThe Help Desk Manager (ISSM) is responsible for daily supervision and direction to staff who are responsible for phone, remote, and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed under this contract. Serve as the...

OverviewThe Help Desk Manager (ISSM) is responsible for daily supervision and direction to staff who are responsible for phone, remote, and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed under this contract. Serve as the...

OverviewThe Help Desk Manager (ISSM) is responsible for daily supervision and direction to staff who are responsible for phone, remote, and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed under this contract. Serve as the...

Job Description: Help Desk ManagerThe Help Desk Manager will provide guidance & support for the U.S. Department of State (DOS), Bureau of Population, Refugees, and Migration (PRM) Refugee Processing Center (RPC) Operations. The scope of responsibility includes components of overseas and domestic refugee case processing, Information Technology (IT)...

Job DescriptionThe Deal Desk Operations Manager plays a strategic and tactical role on deals that deviate from our standard business terms and deal models. This includes reseller relationships, referral models, and RFPs.Main Responsibilities:Lead and manage a set of deal review processes in partnership with Sales, Legal, Finance, and Sales Support.Own the...

About the Job:We are looking for a highly skilled Service Desk Lead to manage the government client's Tier 1 Support Center and ensure that operational performance metrics are met.Main Responsibilities:Manage the government client's Tier 1 Support Center to meet established operational performance metricsMentor and coach Technical Service Representatives in...

OverviewThe Help Desk Manager (ISSM) is responsible for daily supervision and direction to staff who are responsible for phone, remote, and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed under this contract. Serve as the...

Job DescriptionThe Help Desk Manager at Credence Management Solutions, LLC will be responsible for leading a team of technical business analysts and overseeing the daily operations of the RPC Help Desk. This role requires exceptional leadership skills, technical expertise, and excellent communication abilities.Key Responsibilities:Ensure the provision of...

Job DescriptionJob Description Job Title: Service Desk Analyst – DoD Contract Location: Arlington, VA (Onsite) The information below covers the role requirements, expected candidate experience, and accompanying qualifications. Contract Duration: 5 Years Schedule: Monday to Friday, 7:00 AM – 4:00 PM Overview: We are seeking a skilled Service Desk...

Job Description Job Description Job Title: Service Desk Analyst – DoD ContractLocation: Arlington, VA (Onsite)Contract Duration: 5 YearsSchedule: Monday to Friday, 7:00 AM – 4:00 PMOverview:We are seeking a skilled Service Desk Analyst to support a critical Department of Defense contract at the National Guard Bureau in Arlington, VA. The role requires...

Job DescriptionThe Help Desk Manager oversees daily operations of the RPC Help Desk, ensuring timely and effective customer service.Key responsibilities include:Managing a team of technical business analysts who serve RPC customers worldwideOverseeing Tier 2 and Tier 3 support for the START software applicationDirecting implementation of quality assurance...

Job DescriptionJob DescriptionJob Title: Service Desk Analyst – DoD ContractLocation: Arlington, VA (Onsite)The information below covers the role requirements, expected candidate experience, and accompanying qualifications.Contract Duration: 5 YearsSchedule: Monday to Friday, 7:00 AM – 4:00 PMOverview:We are seeking a skilled Service Desk Analyst to...

Piper Companies is currently looking for an experienced IT Service Desk Professional to join their team. This role requires an ACTIVE SECRET clearance (or higher) and comes with a competitive salary range of $65,000 - $70,000 based on experience.The IT Service Desk Professional will be responsible for:Resolving client issues efficiently using ITIL best...

Req ID: 35468SummaryHelp Desk ManagerArlington, VirginiaAre you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you Join...

Req ID: 35468SummaryHelp Desk ManagerArlington, VirginiaAre you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you Join...

Responsibilities & QualificationsRESPONSIBILITIESOwn overall responsibility for ITSMS process handling on the Service Desk;Manage all Service Desk supervisors;Coordinate Service Desk staff training sessions;Liaise with the FDIC Service Delivery Designee;Manage the development and issuance of Service Desk operational reports;Represent the Service Desk team in...

**Overview** Cayuse Technologies launched in 2006 as a US-based alternative to offshore technology delivery centers, providing information technology solutions and subject matter expertise to our clientele. Cayuse focuses on federal markets and missions and is an SBA tribal 8(a) certified company. Cayuse brings significant past performance and excellent...