Current jobs related to Help Desk Team Manager - Arlington, Virginia - Credence Management Solutions, LLC

  • Help Desk Manager

    1 week ago

    Arlington, Virginia, United States Chenega MIOS SBU Full time

    Req ID: 35468SummaryHelp Desk ManagerArlington, VirginiaAre you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you Join...

  • Help Desk Manager

    7 days ago

    Arlington, Virginia, United States Chenega MIOS SBU Full time

    Req ID: 35468SummaryHelp Desk ManagerArlington, VirginiaAre you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you Join...

  • Help Desk Manager

    5 days ago

    Arlington, Virginia, United States GDIT Full time

    Job Description: Help Desk ManagerThe Help Desk Manager will provide guidance & support for the U.S. Department of State (DOS), Bureau of Population, Refugees, and Migration (PRM) Refugee Processing Center (RPC) Operations. The scope of responsibility includes components of overseas and domestic refugee case processing, Information Technology (IT)...

  • Help Desk Team Lead

    3 days ago

    Arlington, Virginia, United States Credence Management Solutions, LLC Full time

    **Job Summary**Credence Management Solutions, LLC is seeking an experienced Help Desk Team Lead to oversee the daily operations of our Help Desk department. As a key member of our IT team, you will be responsible for managing a team of technical support analysts and ensuring timely and effective customer service.Key Responsibilities:Manage a team of...

  • Help Desk Manager

    2 days ago

    Arlington, Virginia, United States Credence Management Solutions, LLC Full time

    OverviewThe Help Desk Manager (ISSM) is responsible for daily supervision and direction to staff who are responsible for phone, remote, and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed under this contract. Serve as the...

  • Help Desk Manager

    4 days ago

    Arlington, Virginia, United States Credence Management Solutions, LLC Full time

    OverviewThe Help Desk Manager (ISSM) is responsible for daily supervision and direction to staff who are responsible for phone, remote, and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed under this contract. Serve as the...

  • Help Desk Manager

    1 week ago

    Arlington, Virginia, United States Credence Management Solutions, LLC Full time

    OverviewThe Help Desk Manager (ISSM) is responsible for daily supervision and direction to staff who are responsible for phone, remote, and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed under this contract. Serve as the...

  • Help Desk Manager

    6 days ago

    Arlington, Virginia, United States Credence Management Solutions, LLC Full time

    OverviewThe Help Desk Manager (ISSM) is responsible for daily supervision and direction to staff who are responsible for phone, remote, and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed under this contract. Serve as the...

  • Help Desk Manager Senior

    4 days ago

    Arlington, Virginia, United States Credence Management Solutions, LLC Full time

    Job DescriptionThe Help Desk Manager at Credence Management Solutions, LLC will be responsible for leading a team of technical business analysts and overseeing the daily operations of the RPC Help Desk. This role requires exceptional leadership skills, technical expertise, and excellent communication abilities.Key Responsibilities:Ensure the provision of...

  • Help Desk Leadership Specialist

    19 hours ago

    Arlington, Virginia, United States Credence Management Solutions, LLC Full time

    **Job Description:**The Help Desk Leadership Specialist will be responsible for managing the day-to-day operations of the RPC Help Desk, ensuring that all customers receive timely and effective service. This includes overseeing the provision of expert-level technology operational support, managing a team of technical business analysts, and enforcing...

  • Help Desk Specialist

    4 weeks ago

    Arlington, Virginia, United States Zachary Piper Full time

    Zachary Piper Solutions is seeking a  Help Desk Specialist to provide Tier II IT support a DoD program in fully onsite Arlington, VA.   MUST HAVE AN ACTIVE SECRET OR TS CLEARANCE MUST HAVE A COMPTIA SECURITY+ CERTIFICATION Responsibilities: Provide Tier 2 IT support for end users and VIPs Troubleshoot various hardware and software issues...

  • Help Desk Analyst

    2 weeks ago

    Arlington, Virginia, United States Piper Companies Full time

    Zachary Piper Solutions is seeking a qualified Help Desk Analyst to support a stable and growing organization based out of Arlington, VA. The Help Desk Analyst will support the 7 AM-4PM shift. This position is fully onsite in Arlington, VA and requires a Secret clearance or higher. Responsibilities of the Help Desk Analyst: Maintain Government mobile phone...

  • Help Desk Technician

    18 hours ago

    Arlington, Virginia, United States Piper Companies Full time

    We are seeking a highly motivated Help Desk Technician to support our military program in Virginia. This role requires an ACTIVE SECRET clearance (or higher) and offers a competitive salary range of $65,000 - $70,000 based on experience.The Help Desk Technician will be responsible for:Identifying and resolving client issues using best practicesTracking...

  • Help Desk Leadership Specialist

    2 days ago

    Arlington, Virginia, United States Credence Management Solutions, LLC Full time

    Key ResponsibilitiesThe Help Desk Leadership Specialist will be responsible for overseeing the daily operations of our Help Desk, including managing a team of technical business analysts, ensuring timely and effective customer service, and enforcing adherence to service level agreements. This role requires strong leadership, analytical, problem-solving, and...

  • Help Desk Analyst

    4 weeks ago

    Arlington, Virginia, United States DMI (Digital Management, Inc.) Full time

    Help Desk AnalystJob ID 2024-27531Category Infrastructure SupportLocationUS-VA-ArlingtonAbout DMIDMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI...

  • Help Desk Specialist

    4 weeks ago

    Arlington, Virginia, United States Woodside Staffing Solutions & Consulting Full time

    DAI Financial System Help Desk Position Overview: We are seeking a highly skilled and experienced individual to assist DAI (Defense Agencies Initiative) Financial System users by providing exceptional help desk services. The ideal candidate will have a thorough understanding of the DAI Financial System, experience supporting the US Marine Corps, and...

  • IT Help Desk Intern

    1 hour ago

    Arlington, Virginia, United States Consumer Technology Association Full time

    (Full-time/Long-term Internship) Hours Per Week: ~35 hours/week. (9am-5pm. Flexible on working hours/shifts to accommodate classes for current students.) Approximate Duration: June 2025 - Early/Mid 2026. (Our internships can last up to 11 months from the start date.) Hybrid work schedule: Work 2 days in the office (Tuesday and Wednesday) and 3 days...

  • F-35 Help Desk Specialist

    5 days ago

    Arlington, Virginia, United States GDIT Full time

    Job Description: Transform technology into opportunity as a Help Desk Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.At GDIT, people are our differentiator. As a Help Desk Specialist, you...

  • F-35 Help Desk Specialist

    2 weeks ago

    Arlington, Virginia, United States General Dynamics Information Technology Full time

    Type of Requisition:RegularClearance Level Must Currently Possess:Interim SecretClearance Level Must Be Able to Obtain:SecretPublic Trust/Other Required:NoneJob Family:Help DeskJob Qualifications:Skills:Computer Support, Help Desk Support, Remedy Help DeskCertifications:CompTIA - Security+ CE - CompTIAExperience:5 + years of related experienceUS Citizenship...

  • F-35 Help Desk Specialist

    2 weeks ago

    Arlington, Virginia, United States General Dynamics - IT Full time

    Transform technology into opportunity as a Help Desk Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.At GDIT, people are our differentiator. As a Help Desk Specialist, you will help ensure...

Help Desk Team Manager

1 week ago

Arlington, Virginia, United States Credence Management Solutions, LLC Full time

Job Responsibilities

\

As our Help Desk Manager, you will be responsible for:

\
\
  • \
  • Managing daily operations of the RPC Help Desk, guaranteeing timely and effective customer service\
  • Overseeing Tier 2 and Tier 3 support for the START software application\
  • Leading the RPC Help Desk team, enforcing adherence to service level agreements and standard operating procedures\
  • Maintaining a strong working relationship with Department of State/IRM to ensure configuration changes and enhancements to the ServiceNow ITSM tool\