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IT Service Desk Manager
1 week ago
We are seeking a highly motivated IT professional to lead our service desk operations. As a key member of our team, you will be responsible for delivering exceptional customer service and driving business growth.
Key Responsibilities- Manage a team of technical support staff to deliver top-notch service to our customers.
- Develop and implement process improvements to increase efficiency and effectiveness.
- Collaborate with other departments to ensure seamless delivery of services.
- Provide regular reporting and metrics to management on team performance.
- Bachelor's degree in Computer Science or related field.
- Minimum 5 years of experience in IT management, with a focus on service desk operations.
- Excellent leadership and communication skills.
- Ability to obtain a security clearance.
DMI is a leading provider of digital services and technology solutions. We have a proven track record of delivering exceptional customer service and driving business growth.
