Service Desk Team Lead

Responsibilities & QualificationsRESPONSIBILITIESOwn overall responsibility for ITSMS process handling on the Service Desk;Manage all Service Desk supervisors;Coordinate Service Desk staff training sessions;Liaise with the FDIC Service Delivery Designee;Manage the development and issuance of Service Desk operational reports;Represent the Service Desk team in...

Responsibilities & QualificationsRESPONSIBILITIESOwn overall responsibility for ITSMS process handling on the Service Desk;Manage all Service Desk supervisors;Coordinate Service Desk staff training sessions;Liaise with the FDIC Service Delivery Designee;Manage the development and issuance of Service Desk operational reports;Represent the Service Desk team in...

About DMI: DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation,...

About DMIDMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation,...

About DMIDMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation,...

**Job Summary**Credence Management Solutions, LLC is seeking an experienced Help Desk Team Lead to oversee the daily operations of our Help Desk department. As a key member of our IT team, you will be responsible for managing a team of technical support analysts and ensuring timely and effective customer service.Key Responsibilities:Manage a team of...

Service Desk LeadJob ID2024-27487CategoryInfrastructure SupportLocationUS-VA-ArlingtonAbout DMIDMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI...

The Chief Information Officer Organization (CIOO) mission is to provide scalable technology that enables continuous access to data securely. In support of this mission, FDIC established ServiceNow as an enterprise platform in 2016 and has since implemented six product suites across the ServiceNow platform. As the IT Modernization Program emphasizes...

Piper Companies is currently looking for an experienced IT Service Desk Professional to join their team. This role requires an ACTIVE SECRET clearance (or higher) and comes with a competitive salary range of $65,000 - $70,000 based on experience.The IT Service Desk Professional will be responsible for:Resolving client issues efficiently using ITIL best...

Zachary Piper Solutions is currently looking for a Service Desk Analyst to support a military program in Arlington, VA. This position requires an ACTIVE SECRET clearance (or higher). This is a shift role: 7:00am-4:00pm Monday-Friday, on site in Arlington, VA Responsibilities of the Service Desk Analyst: • Diagnose and resolve client issues using ITIL best...

About the Job:We are looking for a highly skilled Service Desk Lead to manage the government client's Tier 1 Support Center and ensure that operational performance metrics are met.Main Responsibilities:Manage the government client's Tier 1 Support Center to meet established operational performance metricsMentor and coach Technical Service Representatives in...

Job DescriptionJob Description Job Title: Service Desk Analyst – DoD Contract Location: Arlington, VA (Onsite) The information below covers the role requirements, expected candidate experience, and accompanying qualifications. Contract Duration: 5 Years Schedule: Monday to Friday, 7:00 AM – 4:00 PM Overview: We are seeking a skilled Service Desk...

Job Description Job Description Job Title: Service Desk Analyst – DoD ContractLocation: Arlington, VA (Onsite)Contract Duration: 5 YearsSchedule: Monday to Friday, 7:00 AM – 4:00 PMOverview:We are seeking a skilled Service Desk Analyst to support a critical Department of Defense contract at the National Guard Bureau in Arlington, VA. The role requires...

Job DescriptionJob DescriptionJob Title: Service Desk Analyst – DoD ContractLocation: Arlington, VA (Onsite)The information below covers the role requirements, expected candidate experience, and accompanying qualifications.Contract Duration: 5 YearsSchedule: Monday to Friday, 7:00 AM – 4:00 PMOverview:We are seeking a skilled Service Desk Analyst to...

**Service Desk Specialist Job Summary:**We are seeking a highly skilled and detail-oriented Service Desk Specialist to join our team at VHC Health - Virginia Hospital Center. In this role, you will provide technical support and assistance to our employees, vendors, and patients.About the Role:Respond to and resolve customer inquiries and issues via phone,...

**Overview** Cayuse Technologies launched in 2006 as a US-based alternative to offshore technology delivery centers, providing information technology solutions and subject matter expertise to our clientele. Cayuse focuses on federal markets and missions and is an SBA tribal 8(a) certified company. Cayuse brings significant past performance and excellent...

About the OpportunityThe Leidos Digital Modernization Group is seeking an experienced IT Service Delivery Lead - The Pentagon to join our team. As a key member of our team, you will be responsible for leading our IT service delivery efforts and supporting over 9,000 military, civilian, and contractor customers.In this role, you will manage a mid-sized team...

Job SummaryThe Front Desk Supervisor is a vital member of the hotel team, responsible for providing exceptional guest service and ensuring seamless operations. As a key player in the front office, this role requires strong communication and problem-solving skills to resolve guest issues efficiently.Responsibilities:- Provide attentive and courteous service...

LOCATION: On-Site (ARLINGTON, VA)This position will support a Government agency that requires US CitizenshipDatawiz Corporation is a Virginia based business incorporated in 1999. Datawiz is appraised at CMMI Level III for DEV & SVS by CMMI Institute a subsidiary of ISACA. Datawiz also achieved ISO 9001:2015, ISO 27001:2013, and ISO 20000-1:2011...

LOCATION: Onsite in ARLINGTON, VA.Schedule: Several shift types available, the center is open 24/7. We are mainly looking for overnight or weekend shifts (training schedule will differ).This position will support a Government agency that requires US Citizenship.Datawiz Corporation is a Virginia based business incorporated in 1999. Datawiz is appraised at...