D.R. Horton Customer Support Technician

2 days ago


Vienna, West Virginia, United States D.R. Horton Full time
About D.R. Horton

D.R. Horton, Inc., founded in 1978, is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.

We are currently looking for an experienced customer service representative to join our team. This individual will play a crucial role in maintaining an elevated level of customer satisfaction among homeowners by facilitating all customer warranty requests. The ideal candidate will have prior customer service experience, preferably in the construction industry, and be proficient in MS Office and email. You must also have a valid driver's license and be willing to drive among designated communities in daytime and nighttime. The salary for this position is estimated to be around $45,000 - $60,000 per year, depending on location and experience.

Key Responsibilities
  • Evaluate homeowner repair issues to determine if they are warrantable items.
  • Process written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs.
  • Perform necessary repairs to homes such as carpentry work, drywall, texture repair and painting.
  • Schedule and manage subcontractors to make designated warranty repairs.
  • Ensure all repairs are completed within compliance standards.

What We Offer
  • A competitive salary range of $45,000 - $60,000 per year.
  • A comprehensive benefits package, including medical, vision, dental, 401(k), employee stock purchase plan, flex spending accounts, and life insurance.
  • Vacation, sick, personal time and company holidays.

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