Northern VA Tech Support Specialist

3 weeks ago


Vienna, West Virginia, United States D.R. Horton Full time

About D.R. Horton:

We are a Fortune 500 company and one of the largest homebuilders in the United States. Our mission is to provide high-quality homes and excellent customer service to our clients.

About the Job:

We are seeking a highly skilled CUSTOMER SERVICE TECHNICIAN to join our team in Northern Virginia. The ideal candidate will have excellent communication and problem-solving skills and be able to work independently with minimal supervision.

Key Responsibilities:

  • Evaluate homeowner repair issues to determine warrantable items
  • Process work orders and verbal instructions from supervisors
  • Perform necessary repairs, including carpentry, drywall, texture repair, and painting
  • Schedule subcontractors for designated warranty repairs
  • Ensure compliance with standards and certify warranty work
  • Develop good relationships with subcontractors and homeowners
  • Follow up with homeowners to address concerns in a timely manner
  • Process charge-back documentation and invoices

Requirements:

  • High school diploma or equivalent required; three or more years related experience preferred
  • Carpentry work, drywall, texture repair, and painting experience a plus
  • Valid driver's license and ability to drive among designated communities
  • Effective communication and problem-solving skills
  • Ability to work independently and be productive without supervision

Salary Range: $55,000 - $70,000 per year



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