Warranty Repair Coordinator
6 days ago
Job Description:
We are seeking an experienced CUSTOMER SERVICE TECHNICIAN to join our team in Northern Virginia. As a Customer Service Technician, you will be responsible for maintaining an elevated level of customer satisfaction by facilitating all warranty requests and resolving issues proactively after closing.
Responsibilities:
- Evaluate homeowner repair issues to determine warrantable items
- Process work orders and verbal instructions from supervisors
- Perform necessary repairs, including carpentry, drywall, texture repair, and painting
- Schedule subcontractors for designated warranty repairs
- Ensure compliance with standards and certify warranty work
- Develop good relationships with subcontractors and homeowners
- Follow up with homeowners to address concerns in a timely manner
- Process charge-back documentation and invoices
Requirements:
- High school diploma or equivalent required; three or more years related experience preferred
- Carpentry work, drywall, texture repair, and painting experience a plus
- Valid driver's license and ability to drive among designated communities
- Effective communication and problem-solving skills
- Ability to work independently and be productive without supervision
Compensation: $60,000 - $75,000 per year
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