Regional Claims Manager
4 weeks ago
The Regional Claims Manager is a critical role at Cambria, responsible for overseeing the identification, investigation, and resolution of customer claims. This position requires a problem-solver who can effectively communicate with customers and business partners to ensure a smooth experience.
Key Responsibilities:
Respond to customer inquiries and complaints regarding product quality, functionality, or performance.
Determine the validity of claims based on product specifications, warranty terms, and company policies.
Maintain clear, consistent communication with customers, business partners, and other stakeholders regarding product claims and their resolutions.
Work with fabricator business partners to resolve customer concerns by providing solutions like replacements, repairs, or credits based on Cambria's policies.
Develop and implement solutions to fix identified issues through communication with fabrication business partners.
Collaborate, train, and mentor fabricator business partners to ensure a consistent approach in handling, fabricating, and installing Cambria products.
Provide effective leadership and guidance to a team of Field Service Technicians (FST). Collaborate, communicate, and coach FST's through challenging and dynamic customer claims.
Requirements:
Excellent customer service skills with strong communication and interpersonal abilities.
Ability to actively listen to customer concerns and ask clarifying questions.
Strong analytical and problem-solving skills to investigate and diagnose product issues.
Aptitude to investigate complaints for facts and recommend resolutions in a timely manner.
Exceptional interpersonal, verbal, and written communication skills.
Proven customer relationship and conflict resolution skills.
Ability to develop and maintain strong working relationships with internal and external parties.
Strong attention to detail and accuracy in data entry and record keeping.
Education and Experience:
Bachelor's degree or prior field-related experience.
1-3 years account and/or claims management experience.
Systems and Tools:
Google Suites, Salesforce, Oracle, ability to read technical drawings/documents is a plus.
Travel Requirements:
This is an office and travel position requiring phone and computer use. Must be able to lift 50 pounds of Cambria samples and other materials. Local and overnight travel is required.
Benefits:
Cambria offers a competitive benefits package that encompasses Health and Dental Insurance, Paid Time Off, 7 paid Holidays, 401(k) plus matching, Discretionary Profit Sharing, Flexible Spending Account; Life, Supplemental Life, and Disability Insurance; Referral Program, Tuition Reimbursement, Employee Assistance Program, Employee Discount, and Professional Development Assistance.
Company Culture:
CambriaCares is our commitment to Philanthropy, Our People, and The Planet. Care is an integral part of what goes into Cambria products-and care is the driving force behind our commitment to creating opportunities that drive impact both inside and outside our walls. With a focus on three areas-philanthropy, our people, and the planet-we're doing just that.
Equal Employment Opportunity:
Cambria is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other protected characteristic.
Offer of Employment:
Offer of employment will be contingent upon the successful completion of background verification check, subject to applicable laws and regulations.
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