Senior Document Operations Manager
4 weeks ago
We are seeking a highly skilled Senior Document Operations Manager to join our team at ABIDSS, Inc. in Bethpage, NY. The successful candidate will be responsible for overseeing the daily operational workflow, ensuring all clients' needs are handled timely and professionally.
The ideal candidate will have prior experience in managing complex projects, strategic planning, and technical skills in Microsoft Office, particularly Excel. Strong analytical and problem-solving abilities, as well as the ability to learn and adapt quickly, are essential for this role.
Key Responsibilities:
- Manage and monitor workflow, providing support, training, and techniques to assist staff in achieving department goals and standards.
- Oversee the completion and approval of employee timecards and coordinate overtime needs with management and staff as needed.
- Actively participate in the department's staffing requirements, including hiring, onboarding, and separating employees.
- Communicate change effectively and support those affected by change.
- Evaluate staff needs and performance, providing periodic feedback to staff and reporting any performance concerns and/or recommendations for growth opportunities to management.
Requirements:
- Must demonstrate a strong understanding of the organization's goals and objectives.
- Must be knowledgeable about Discovery Laws and state Evidence Codes.
- Must have prior technical and/or professional experience managing complex projects simultaneously, in addition to experience in strategic planning.
- Must have prior work experience in medical-billing, legal, or insurance claims office.
- Must demonstrate self-motivation and self-direction.
- Ability to absorb new ideas and concepts quickly.
- Must demonstrate strong analytical and problem-solving abilities.
- Ability to learn, understand, and evaluate the needs of each client.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
About Us:
ABIDSS, Inc. is the largest nationwide provider of records retrieval, subpoena services, and document management for the legal and insurance industries. We are committed to continually raising the bar for cost-effective record retrieval and more thorough analysis and summarization.
We are an Equal Opportunity Employer and afford equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities, and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or any other status protected under local, state, or federal laws.
We offer a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.
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