Medical Operations Manager
3 weeks ago
Job Summary: We are seeking a highly skilled Medical Operations Manager to oversee the daily operational workflow of our Document Retrieval team. The ideal candidate will have prior experience in managing complex projects, strategic planning, and medical-billing, legal, or insurance claims office settings.
Key Responsibilities:
- Oversee the daily operational workflow of the Document Retrieval team.
- Utilize detailed problem-solving skills to provide improvement opportunities for staff and summarize recommendations to the supervisory team.
- Monitor the development and progression of each department head and overall staff.
- Report all developments directly to the Director of Operations.
- Work with internal and external resources to gain critical understanding of business operations and systems.
- Collaborate with department heads on strategic planning to better serve the company's corporate needs.
- Document business processes, training procedures, and standard operating procedures.
- Ensure compliance with applicable policies, procedures, and internal controls.
- Assist in designing tools and models that support and complement the Operations' Branch of organization, performance planning, and developmental processes.
- Attend and participate in management and/or cross-divisional meetings.
- Handle high-level escalations involving reviewing data and identifying trends and opportunities.
Requirements:
- Prior technical and/or professional experience managing complex projects simultaneously.
- Experience in strategic planning.
- Prior work experience in medical-billing, legal, or insurance claims office settings.
- Understanding of the internal processes of medical facilities and med-legal terminology.
- Proficiency in multiple software programs, including Microsoft Office, with the ability to navigate Excel.
About ABI Document Support Services:
ABI Document Support Services is the largest nationwide provider of records retrieval, subpoena services, and document management for the legal and insurance industries. We are committed to continually raising the bar for cost-effective record retrieval and more thorough analysis and summarization.
Equal Opportunity Employer - Minorities/Females/Disabled/Veterans. ABI offers a fast-paced team atmosphere with competitive benefits, paid time off, and 401k.
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