IT Support Specialist
1 month ago
We are seeking an experienced IT Support Specialist to join our team as a Technical Consultant. In this role, you will be responsible for providing top-notch technical support to our clients, ensuring their systems operate smoothly and efficiently.
About the RoleThis is a full-time position that requires strong technical skills, excellent communication abilities, and a passion for delivering exceptional customer service.
- Technical Skills:
- Experience with desktop and server operating systems (Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS)
- Familiarity with O365 and the Microsoft ecosystem
- Knowledge of network administration and cybersecurity principles
- Ability to troubleshoot and resolve technical issues effectively
- Provide Technical Support: Respond to incoming requests from clients via phone, email, or web portal, resolving technical issues in a timely and effective manner.
- System Setup and Configuration: Provision new hires with necessary equipment and software, ensuring a seamless onboarding experience.
- Incident Management: Prioritize and manage incidents according to defined processes, meeting Service Level Agreements (SLAs).
- Remote Tools and Diagnostic Utilities: Utilize remote tools and diagnostic utilities to aid in resolving technical issues.
- Hands-on Fixes: Perform hands-on fixes at the desktop level when remote tools are not suitable, including hardware repairs and delivery of peripherals.
- Network Infrastructure: Install and configure hardware and software components throughout various network infrastructure devices.
- Cybersecurity: Install antivirus software and ensure virus definitions are up to date, maintaining a secure environment for clients.
- Server Administration: Manage Active Directory, File & Print services, DNS, DHCP, and network firewall and switch administration.
- Preventative Maintenance: Perform regular checks and cleaning of workstations, printers, and peripherals to maintain optimal system performance.
- Team Collaboration: Establish strong relationships with all departments and colleagues, fostering a collaborative environment.
- Company Safety and Security: Ensure adherence to company safety and security standards.
- Helpdesk Experience: Minimum 3-5 years of experience in helpdesk support and device management
- Network Support: Familiarity with network administration and cybersecurity principles
- PSA and RMM Systems: Experience with PSA and RMM systems (Autotasks, NinjaOne, etc.)
- Cybersecurity SIEM and EDR/MDR/XDR Solutions: Familiarity with Cybersecurity SIEM and EDR/MDR/XDR solutions (Cytracom ControlOne, SentinelOne, Sophos, etc.)
- Education: College diploma or university degree in Computer Science or equivalent work experience
- Bilingual: English-Spanish bilingual preferred
The estimated annual salary for this position is $60,000 - $80,000, depending on experience and qualifications. We also offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
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