IT Systems Support Specialist

22 hours ago


Fort Lauderdale, Florida, United States TeamLogic IT, Fort Lauderdale, FL Full time

**Job Overview:**

We are seeking a highly skilled IT Systems Support Specialist to join our team at TeamLogic IT, Fort Lauderdale, FL. As an IT Systems Support Specialist, you will play a crucial role in ensuring the smooth operation of our clients' computer systems.

**Key Responsibilities:**

  • Provide timely and effective support for incoming requests via telephone, web portal, and email.
  • Provisioning and system setup for new hires.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate.
  • Install and configure hardware and software components throughout various network infrastructure devices.

**Requirements:

  • Helpdesk support and device management experience.
  • Network support experience.
  • Experience with PSA and RMM systems.
  • Experience with Cybersecurity SIEM and EDR/MDR/XDR solutions.
  • College diploma or university degree in Computer Science or 5-10+ years equivalent work experience.
  • [Preferred] English-Spanish Bilingual.

**Salary Estimate:** $65,000 - $85,000 per year, depending on experience.


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