Client Service Representative
1 week ago
We are seeking a highly skilled and experienced Client Service Representative to join our team at The Simone Law Firm, P.C. As a key member of our client-facing team, you will be responsible for providing exceptional service and support to our clients, potential clients, and vendors.
Key Responsibilities- Provide outstanding service and professionalism to clients, potential clients, and vendors
- Screen potential clients to identify those who are a good fit for our firm's services
- Schedule consultations and follow up with potential clients before and after their initial consultation
- Process payments for initial consultations using LawPay
- Ensure the firm calendar and sales calendars are up-to-date and organized
- Smoothen the engagement process by sending retainer agreements and requests for retainer payments and documents
- Follow up with potential new clients who do not schedule consultations but may with a follow-up call
- Act as a part-time receptionist, answering all incoming calls to the office and ensuring all calls are answered promptly and handled efficiently and professionally
- Customer service experience is required
- Legal experience is a plus
- Sales experience preferred
- Proficiency with common office applications (Word, Outlook, Excel)
- Excellent spelling and grammar
- Ability to relate to individuals from diverse backgrounds to build trust and rapport
- Positive attitude and ability to work collaboratively with other team members and clients
$38,000 - $50,000 yearly
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Client Service Representative
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Client Service Representative
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