Client Service Representative

1 week ago


Riverton, New Jersey, United States The Simone Law Firm, P.C. Full time
About the Role

We are seeking a highly skilled and experienced Client Service Representative to join our team at The Simone Law Firm, P.C. As a key member of our client-facing team, you will be responsible for providing exceptional service and support to our clients, potential clients, and vendors.

Key Responsibilities
  • Provide outstanding service and professionalism to clients, potential clients, and vendors
  • Screen potential clients to identify those who are a good fit for our firm's services
  • Schedule consultations and follow up with potential clients before and after their initial consultation
  • Process payments for initial consultations using LawPay
  • Ensure the firm calendar and sales calendars are up-to-date and organized
  • Smoothen the engagement process by sending retainer agreements and requests for retainer payments and documents
  • Follow up with potential new clients who do not schedule consultations but may with a follow-up call
  • Act as a part-time receptionist, answering all incoming calls to the office and ensuring all calls are answered promptly and handled efficiently and professionally
Requirements
  • Customer service experience is required
  • Legal experience is a plus
  • Sales experience preferred
  • Proficiency with common office applications (Word, Outlook, Excel)
  • Excellent spelling and grammar
  • Ability to relate to individuals from diverse backgrounds to build trust and rapport
  • Positive attitude and ability to work collaboratively with other team members and clients
Compensation

$38,000 - $50,000 yearly



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