Medical Appointment Coordinator

1 week ago

Dallas, Texas, United States 10046 Sound Inpatient Phys Inc (SIP) Full time
Job Overview

About Sound Inpatient Physicians:

Sound Inpatient Physicians is a nationally recognized, physician-led medical group dedicated to providing exceptional care across various specialties. Our team comprises over 1,000 professionals and 4,000 healthcare providers committed to enhancing patient experiences in numerous healthcare facilities.

Benefits Offered:

  • Comprehensive medical, dental, and vision insurance
  • Flexible spending accounts for healthcare and dependent care
  • 401(k) retirement plan with employer matching
  • Generous paid time off policy, accruing from the first day of employment
  • Ten paid holidays each year

Role Summary:

The Patient Care Call Center Associate plays a crucial role in supporting our healthcare operations. Reporting to the Program Manager, this position is responsible for various administrative tasks, including managing telephone communications, scheduling patient appointments, and maintaining accurate patient records to ensure a high standard of service delivery.

Key Responsibilities:

  • Handle incoming and outgoing calls efficiently
  • Schedule and confirm patient appointments
  • Document messages and route them to the appropriate team members
  • Assist in coordinating procedures and tests for patients
  • Ensure patient records are complete and up-to-date
  • Manage daily patient inquiries and follow up as necessary
  • Prepare documentation for upcoming patient visits
  • Verify insurance details and manage referrals
  • Maintain accurate data entry for billing and reporting purposes
  • Distribute correspondence and manage office communications
  • Perform additional tasks as assigned

Ideal Candidate Profile:

The successful candidate will embody the following qualities:

  • Self-Starter: Takes initiative and seeks additional responsibilities
  • Effective Communicator: Demonstrates clarity in verbal and written communication
  • Relationship Builder: Cultivates positive interactions with patients and team members
  • Collaborative Team Player: Works well within a diverse team environment
  • Critical Thinker: Anticipates needs and makes informed decisions
  • Motivated Achiever: Consistently meets and exceeds performance expectations
  • Strategic Planner: Understands broader organizational goals and contributes to them
  • Resourceful Problem Solver: Utilizes available tools and information effectively

Qualifications:

  • High school diploma or equivalent required
  • Familiarity with medical terminology and healthcare practices
  • Proficient in computer usage and office equipment
  • Two years of experience in a call center or similar environment
  • Ability to remain calm and make sound judgments in high-pressure situations
  • Strong interpersonal skills to foster effective working relationships

Sound Inpatient Physicians is an Equal Employment Opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from all qualified individuals.

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