Field Service Engineer

7 days ago

Rockville, Maryland, United States Meso Scale Discovery Full time
Job Summary

The Laboratory Automation Field Service Engineer II will be responsible for installation, instrument qualification, instrument training, preventive maintenance, and all other instrument services for automated plate and fluid handling equipment in their assigned regions.

Key Responsibilities
  • Provide support with site surveys and sales support for MSDs automated assay processing equipment.
  • Installation of MSD instruments at client sites.
  • Service, repair, and perform preventive maintenance on MSD instruments focusing on automated plate and fluid handling products.
  • Responsible for maintaining accurate, detailed and up-to-date service records in accordance with company requirements and practices.
  • Assist in the development and delivery of Field Service Training.
  • Act as a liaison between instrument service and engineering for resolution of escalated issues.
  • Provide clear, actionable feedback on improvements to processes, products, and service offerings.
  • May assist in creating processes, service procedures and checklists from information provided by product development and manufacturing engineers.
Requirements
  • Bachelors degree is required in a related field or equivalent work/military experience.
  • Minimum 5 years of experience in field service required. A background in Biotechnology instrumentation is preferred.
  • Experience with using basic hand tools and inspection equipment required.
  • Experience with development of processes, service procedures and checklists for field service is desirable.
Preferred Qualifications
  • Strong working knowledge of instrumentation alignment, training, and repair. A liquid handling or robotics service background is preferred.
  • Logical problem-solving skills.
  • Must possess strong mechanical, electrical, and troubleshooting fundamentals, and analytical background.
  • Experience with developing test scripts and analysis of software logs for automation equipment is required.
  • A background in the life science drug discovery or clinical laboratory marketplaces is a plus.
  • Familiarity with ISO Standards.
  • Demonstrated ability to organize and move project tasks forward in an orderly and structured fashion.
  • Excellent oral and written communication skills.
  • Effectively communicate issues/problems and results that impact schedules, accuracy and reliability of data, and product quality.
  • Familiarity with ISO, GLP and Good Documentation Practices (GDP) is highly desirable.
  • Ability to produce clear, concise, and technically accurate documentation.
  • Ability to effectively work with internal and external customers and staff. Ability to interact with a high level of patience, tact, and diplomacy, and maintain composure under pressure.
  • Proficiency in MS Windows, Office, and general networking setup.
  • A wide degree of flexibility is expected including the ability to multi-task and work productively in a demanding production environment with changing priorities.
  • Ability to work independently, as an effective team member, and with all levels of the company.
  • Ability to travel and work outside normal business hours as needed.
Physical Demands

While performing the duties of this job, the individual is frequently required to sit, talk, and hear. The individual is occasionally required to walk, stand, and squat; use hands and fingers to operate, handle, or feel objects, tools or controls; reach with hands and arms.

The individual is required to move/lift up to 50 pounds and may occasionally assist in moving/lift objects of greater than 50 pounds but not to exceed 75 pounds.

Work Environment

This position requires up to 100% travel within the designated territory to customer sites up to five days a week.

Compensation Summary

The annual base salary for this position ranges from $85,900 to $131,000. This salary range represents a general guideline as MSD considers other factors when presenting an offer of employment, such as scope and responsibilities of the position, external market factors, and the candidates knowledge, skills, abilities, education and experience. Employees may qualify for a discretionary or non-discretionary bonus in addition to their base salary. These annual bonuses are intended to recognize individual performance and enable employees to benefit from the Company's overall success.

Benefits Summary

At MSD, we offer a comprehensive benefits package to support our employees' well-being and financial security. In addition to competitive salaries, our benefits include medical, dental, and vision coverage, along with prescription benefits. We provide a 401(k) plan with company matching, flexible spending accounts, and company-paid short- and long-term disability insurance as well as group life and accidental death and dismemberment insurance. Our offerings also encompass paid vacation, paid sick leave, paid holidays, and paid parental leave, along with an employee assistance program. Additional voluntary perks include a fitness club membership contribution, pet insurance, identity theft protection, home and auto insurance discounts, and optional supplemental life insurance.

EEO/AA Statement

MSD is an Equal Opportunity/Affirmative Action Employer. We are committed to fostering a diverse and inclusive workplace where all individuals are treated with respect and dignity. We welcome applications from all qualified candidates, making employment decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, genetic information, marital status, national origin, age, protected veteran status, pregnancy, disability status, or any other protected characteristic. For our full EEO/AA and Pay Transparency statement, please visit here.

  • Field Service Technician

    2 hours ago

    Rockville, Maryland, United States ASGCO Manufacturing, Inc. Full time

    Job Title: Field Service TechnicianWe are seeking a skilled Field Service Technician to join our team at ASGCO Manufacturing, Inc. This is a full-time position that requires the ability to work on industrial jobsites, including aggregate, asphalt, ready-mix, quarries, and other types of industrial/manufacturing plants.Job Summary:The successful candidate...

  • Field Service Mechanic

    1 month ago

    Rockville, Maryland, United States RMA Worldwide Transportation Full time

    Job Overview$1,200.00 Sign-On Bonus for Full-Time Employees$600.00 Sign-On Bonus for Part-Time EmployeesAbout RMA Worldwide:RMA Worldwide Chauffeured Transportation stands as a premier provider of high-quality transportation solutions across various states including Maryland, Massachusetts, New Jersey, New York, Pennsylvania, Texas, Virginia, and Washington,...

  • Traveling Field Service Specialist

    4 weeks ago

    Rockville, Maryland, United States ProAutomated Inc. Full time

    Job OverviewProAutomated Inc. is seeking a highly skilled and experienced Traveling Field Service Specialist to join our team. As a key member of our field operations team, you will be responsible for ensuring the successful installation and maintenance of our cutting-edge smart lighting systems across the country.Key ResponsibilitiesSystem Installation and...

  • Service Desk Engineer

    7 days ago

    Rockville, Maryland, United States Dataprise Full time

    About the Role:Dataprise is seeking a highly motivated and detail-oriented Service Desk Engineer to join our team. As a Service Desk Engineer, you will be the first point of contact for our clients, providing technical support and assistance to resolve their IT-related issues.As a member of our Technical Engineering Center (TEC), you will be part of a...

  • Nuclear Engineer

    2 weeks ago

    Rockville, Maryland, United States X Energy, LLC Full time

    Job Title: Nuclear EngineerX Energy, LLC is seeking a highly skilled Nuclear Engineer to join our team. As a Nuclear Engineer, you will be responsible for designing, developing, and testing nuclear reactors and related systems.Key Responsibilities:Develop and implement nuclear reactor designs and safety protocolsConduct research and analysis on nuclear...

  • Fire Protection Engineer

    3 weeks ago

    Rockville, Maryland, United States Jensen Hughes Company Full time

    About Jensen HughesJensen Hughes is a global leader in fire protection engineering, with a legacy of responsibility dating back to 1939. Our team of experts provides innovative solutions to clients worldwide, championing best practices and setting industry standards.Job OverviewWe are seeking an Associate Fire Protection Engineer to join our team in Maryland...

  • Service Desk Engineer

    2 weeks ago

    Rockville, Maryland, United States Dataprise Full time

    About the RoleAt Dataprise, we're seeking a highly motivated and detail-oriented Service Desk Engineer to join our Technical Engineering Center (TEC) team. As a key member of our team, you'll play a vital role in delivering exceptional customer service and technical support to our clients.As a Service Desk Engineer, you'll be responsible for providing...

  • Fire Protection Engineer

    3 weeks ago

    Rockville, Maryland, United States JENSEN HUGHES Full time

    About Jensen HughesJensen Hughes is a global leader in fire protection engineering, with a legacy of responsibility dating back to 1939. Our team of experts provides innovative solutions to clients worldwide, championing best practices and setting industry standards.Job OverviewWe are seeking an Associate Fire Protection Engineer to join our team in Maryland...

  • Electrical Project Engineer

    4 weeks ago

    Rockville, Maryland, United States WB Engineers+Consultants Full time

    **Job Summary**We are seeking a highly skilled and experienced Electrical Project Engineer to join our team at WB Engineers+Consultants. The successful candidate will possess the capability to work independently to complete the majority of projects managed, from proposal to close out, with limited assistance from a Senior Engineer or Director.Key...

  • Fire Protection Engineer

    3 weeks ago

    Rockville, Maryland, United States JENSEN HUGHES Full time

    About Jensen HughesJensen Hughes is a global leader in fire protection engineering, with a legacy of responsibility dating back to 1939. Our team of experts provides innovative solutions to clients worldwide, championing best practices and setting industry standards.Job OverviewWe are seeking an Associate Fire Protection Engineer to join our team in Maryland...

  • Senior Systems Engineer

    3 weeks ago

    Rockville, Maryland, United States BAE Systems USA Full time

    Job DescriptionBAE Systems USA is seeking an experienced Lead Systems Engineer to join our Integrated Defense Solutions team in an exciting program supporting the U.S. Navy's next generation of strategic deterrent and integrated combat systems.Key ResponsibilitiesLead multi-disciplinary teams of engineers in developing and implementing a well-planned systems...

  • Electrical Project Engineer

    3 weeks ago

    Rockville, Maryland, United States WB Engineers+Consultants Full time

    Electrical Project Engineer Job Summary We are seeking a highly skilled Electrical Project Engineer to join our team at WB Engineers+Consultants. The successful candidate will possess the capability to work independently to complete projects from proposal to close out with limited assistance from a Senior Engineer or Director. Key Responsibilities: *...

  • Nuclear Engineer

    7 days ago

    Rockville, Maryland, United States Nuclear Regulatory Commission Full time

    Job SummaryThis position is located in the Office of Nuclear Material Safety and Safeguards (NMSS), Division of Fuel Management (DFM), New Fuels Team (NFT).The supervisor is Cinthya Roman.This position is Bargaining Unit with the National Treasury Employees Union, Chapter 208.This position is subject to Confidential Financial Disclosure reporting...

  • Civil Engineer

    3 weeks ago

    Rockville, Maryland, United States Falcon Engineering Corporation Full time

    About UsThe Falcon Group is a leading provider of architectural and engineering services, with a strong focus on delivering exceptional customer service to our diverse client base. With multiple offices across the East Coast, we offer a comprehensive range of services, including civil, structural, construction, and MEP engineering.Job SummaryWe are seeking a...

  • Electrical Project Engineer

    2 weeks ago

    Rockville, Maryland, United States WB Engineers+Consultants Full time

    Job SummaryWe are seeking a highly skilled Electrical Project Engineer to join our team at WB Engineers+Consultants. The successful candidate will possess the ability to work independently to complete projects from proposal to close out with limited assistance from a Senior Engineer or Director.Key ResponsibilitiesAssist with the production of projects,...

  • Electrical Project Engineer

    1 week ago

    Rockville, Maryland, United States WB Engineers+Consultants Full time

    Job SummaryWe are seeking a highly skilled Electrical Project Engineer to join our team at WB Engineers+Consultants. The successful candidate will possess the ability to work independently to complete projects from proposal to close out with limited assistance from a Senior Engineer or Director.Key ResponsibilitiesAssist with the production of projects,...

  • Assistant Chief Engineer

    4 days ago

    Rockville, Maryland, United States Marriott Full time

    Job SummaryAssist the department head in managing the budget, capital expenditures, preventative maintenance, and energy conservation. Ensure the building and grounds are maintained with a focus on safety, security, and asset protection. Assign, track, and follow up on the status of work assigned to staff and contractors. Foster effective communication and...

  • DevSecOps Engineer

    3 weeks ago

    Rockville, Maryland, United States A-Tek Full time

    About the RoleA-TEK is seeking a highly skilled DevSecOps Engineer Consultant to join our dynamic team. As a DevSecOps Engineer, you will play a critical role in integrating security practices into the DevOps pipeline, automating processes to enhance the overall security posture while ensuring the rapid, reliable delivery of software.Key...

  • Forensic Engineer

    1 week ago

    Rockville, Maryland, United States The Falcon Group Full time

    About The Falcon GroupWe are a leading architectural and engineering consulting firm with a mission to deliver exceptional customer service to our diverse client base. With over two decades of experience, we have established ourselves as a trusted partner for multifamily, industrial, commercial, and retail buildings, as well as the insurance industry,...

  • Electrical Project Engineer

    2 weeks ago

    Rockville, Maryland, United States WB Engineers+Consultants Full time

    Job OverviewAt WB Engineers+Consultants, we are seeking a highly skilled Electrical Project Engineer to join our team. As a key member of our engineering team, you will be responsible for designing and developing electrical systems for various projects.Key Responsibilities:Assist in the production of projects, including surveying existing systems and...