Service Desk Engineer

7 days ago

Rockville, Maryland, United States Dataprise Full time
About the Role:

Dataprise is seeking a highly motivated and detail-oriented Service Desk Engineer to join our team. As a Service Desk Engineer, you will be the first point of contact for our clients, providing technical support and assistance to resolve their IT-related issues.

As a member of our Technical Engineering Center (TEC), you will be part of a dynamic team that is passionate about delivering exceptional customer service and support. You will have the opportunity to work with a wide range of technical skills and experiences, and will be responsible for providing first-level technical support for all IT hardware, including desktops, laptops, networking, and telephony equipment.

Responsibilities will include:

  • Providing technical support and assistance to clients via phone, email, and chat
  • Resolving technical issues and escalating to senior team members or external resources as needed
  • Documenting and tracking support requests and providing timely feedback to end-users
  • Setting up, modifying, and repairing computer hardware, software, and peripherals
  • Utilizing deployment software to create master images of PCs and deploying the master image to client PCs
  • Providing facility and A/V support for internal meetings, events, and conferences
  • Maintaining a knowledgebase by documenting known errors, workarounds, procedures, and application-specific information
  • Adhering to corporate policies and defined service level agreements
  • Documenting and tracking asset lifecycle in various asset management portals

We are looking for a candidate who is passionate about delivering exceptional customer service and support, and who has a strong desire to learn and grow with our company. If you are a motivated and detail-oriented individual who is looking for a challenging and rewarding role, we encourage you to apply.

What You'll Need:

  • A strong desire to learn and grow with our company
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving and analytical skills
  • Experience with IT hardware and software, including desktops, laptops, networking, and telephony equipment
  • Knowledge of deployment software and asset management portals
  • Ability to work independently and as part of a team

We offer a competitive salary and benefits package, as well as opportunities for growth and development. If you are interested in this role, please submit your resume and a cover letter explaining why you are a strong fit for this position.

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