Phlebotomy Specialist

4 days ago


Salem, Ohio, United States ICONMA Full time
Job Summary

As a Phlebotomist III- Float at ICONMA, you will be the face of our company to patients, representing our organization with professionalism and expertise. This role requires a high level of customer service skills, as you will interact with patients and create an atmosphere of trust and confidence.

Key Responsibilities
  • Patient Interaction: Provide exceptional patient service, explaining procedures and drawing blood specimens in a skillful, safe, and accurate manner.
  • Blood Collection: Draw quality blood samples from patients and prepare those specimens for lab testing while following established practices and procedures.
  • Leadership and Teamwork: Demonstrate leadership behaviors, focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Lead one or more Patient Service Representatives on site and provide effective onboarding services to new employees.
  • Customer Focus: Work with customers who have a high complexity and/or volume practice, requiring outstanding phlebotomy skills and a high level of customer-facing skills, including verbal and written communications, problem-solving, and collaboration with multiple functions.
  • Priority Management: Handle multiple priorities in a high-volume setting, ensuring daily activities are completed accurately and on time.
Requirements
  • Leadership and Communication Skills: Ability to lead and communicate effectively with patients, staff, and other stakeholders.
  • Phlebotomy Skills: Proficiency in drawing blood samples and preparing specimens for lab testing.
  • Customer Service Skills: Ability to provide exceptional customer service and create a positive experience for patients.
  • Problem-Solving Skills: Ability to handle multiple priorities and resolve problems in a high-volume setting.


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