Patient Service Representative

2 weeks ago


Chantilly, Virginia, United States Allergy Partners Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Allergy Partners. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our patients, ensuring a smooth and efficient experience from registration to checkout.

Key Responsibilities
  • Register patients and collect demographic and insurance information
  • Answer phone calls and respond to patient inquiries in a professional and courteous manner
  • Schedule appointments and manage patient flow
  • Collect payment from patients and process transactions accurately
  • Balance daily transactions and reconcile encounters with payment transactions
  • Perform other front office duties as assigned, including maintaining patient confidentiality and adhering to HIPAA guidelines
Requirements
  • High school diploma required
  • Minimum of two years of experience in a medical office or customer service position
  • Proven success asking for payment, making change, and balancing a cash drawer
  • Working knowledge of basic managed care terminology and practices
  • Familiarity with scheduling and rearranging appointments effectively
  • Comfortable using email, word processing, and interacting with Internet applications
  • Working knowledge of practice management and electronic health record software (GE Centricity a plus)
Working Conditions

This position requires frequent contact with patients, and the ability to work in a fast-paced environment. The ideal candidate will be comfortable dealing with conflicts and asking patients for money, and will have strong written and verbal communication skills.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.



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