Global Digital Transformation Leader

1 day ago


Provo, Utah, United States Qualtrics Full time
About the Role

We are seeking a highly skilled and experienced professional to lead our digital customer success efforts. As the Global Digital Transformation Leader, you will be responsible for developing and executing a comprehensive digital strategy to drive customer adoption, retention, and expansion.

Key Responsibilities
  • Define and execute a digital-first engagement strategy across our global customer base
  • Create stakeholder alignment across owners of all digital and scalable engagement channels
  • Drive digital and frontline teams to collaborate in order to create leverage, improve customer experience and create Qualtrics champions across our customer base
  • Grow and lead a rapidly expanding, diverse, and high-performing team of world-class Digital and XM professionals
  • Develop and deploy digitally-enabled customer motions to drive customer value and adoption
Requirements
  • 10+ years experience in a combination of SaaS, strategy, consulting, operations, product management, and/or an equivalent field
  • Experience with Digital/Adoption Marketing and/or Digital Customer Success
  • Prior experience building and deploying digitally-enabled customer motions preferred
  • Past experience in leading successful teams that work effectively cross-functionally preferred
  • Passion for coaching and mentoring high-performing team members, aimed at developing and accelerating the skills and career trajectory of your team members
What We Offer
  • A dynamic and collaborative work environment
  • Opportunities for professional growth and development
  • A competitive compensation and benefits package
  • The chance to work with a leading technology company in the experience management space
About Qualtrics

Qualtrics is a leading provider of experience management software, helping organizations around the world to deliver exceptional frontline experiences, build high-performing teams, and design products people love. We are passionate about solving customer challenges and committed to customer experience and satisfaction.



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