Retail Security and Fraud Prevention Specialist

2 weeks ago

Virginia Beach, Virginia, United States Navy Exchange Full time

Navy Exchange Service Command (NEXCOM) provides adaptable work schedules, relocation options, and exceptional benefits, including Continuity Priority Placement for military families.

Some of our benefits include:

Federal Healthcare

Dental, Vision, 401(k) & Pension Plan

Accrual of paid time off (PTO) starting on day one

Tuition reimbursement program

Continuity Programs for Military Spouses

Pet Insurance for your beloved pets

Paid relocation for qualifying positions (consult your recruiter)

Tax-Free shopping globally at any Navy Exchange location

and much more

Most importantly:
You do not need to have military affiliation to work with us.

Our mission, YOU/ signifies our commitment to your family and career, regardless of where you are in the world.

Discover more about our mission at the
Navy Exchange Service Command by visiting us today.

Remember, when you join NEXCOM, you come for the benefits but
stay for the mission.

Watch this video to learn more about us, our mission, and the journey you could embark on.

This role is recognized by NEXCOM as the Asset Protection/Safety Specialist.

Job Overview:


Accountable for managing investigative exception-based Point of Sale (POS) analytics, assisting with e-commerce investigative analysis, and developing corporate Asset Protection and Safety Programs by planning, defining, and determining the scope of Asset Protection/Safety report needs based on knowledge of retail Asset Protection/Safety systems, initiatives, investigations, and metrics.


Key Responsibilities:

  • Conducts and manages internal and external theft investigations, suspected unethical behavior, accidents, workplace violence, fraud, waste, or abuse, ensuring compliance with established departmental investigative policies and protocols. Oversees overnight surveillance activities, covert camera installations, investigations, and interviews with dishonest associates, vendors, and contractors. Prepares and ensures that all investigation results are documented professionally in reports according to departmental standards.
  • Provides support to NEXCOM enterprise management for planning, developing, implementing, and evaluating asset protection programs, which include safety, physical security, and operational review functions. Recommends and implements modifications to programs, procedures, standards, and techniques on all matters involving loss prevention, asset protection, and safety to enhance efficiency and effectiveness.
  • Utilizes Asset Protection/Safety systems and programs to develop, plan, and design various reporting tools and investigative mechanisms for field retail locations based on conceptual knowledge of retail asset protection to identify and prevent fraud in this area of business, and analyze fraud trends to create rules and exception reports based on concepts. Validates and analyzes department data by cross-referencing and checking data points; conducting trend analyses; assigning categories and subcategories to data symptoms; evaluating the cause and effect escalation of red flags; interpreting trends to identify root causes and relationships to current initiatives; reviewing results with key stakeholders and identifying solutions; and conducting predictive modeling to determine potential impacts, risks, or escalation points.
  • Possesses a thorough understanding and effective use of data analysis tools and inventory management systems to effectively detect, investigate, and resolve issues. Utilizes, but is not limited to, Aspect, APIS, Kount, OMS, Audit Command Language (ACL), Microsoft Access, Smart Query Lookup, Essbase, Central Office, TOAD, Discoverer, RMS, SIM, and Lawson systems.
  • Uses ASPECT to analyze theft trends and develop exception reports based on concepts. Employs data derived from exception reports to initiate investigations within NEX locations.

    Communicates with field managers to ensure information derived from reports is researched, ensuring investigations are initiated and resolved in a timely and efficient manner.


  • Utilizes APIS to develop and analyze statistical case data for corporate and field-level Asset Protection/Safety Management review and planning.
  • Develops and defines the scope of reports within APIS and Aspect based on Asset Protection/Safety knowledge and experience to support Asset Protection/Safety (HQ/field/store) in investigations. Provides end-user access to APIS and Aspect reporting based on hierarchy.

    • Identifies investigative opportunities in an online environment (e.g., Craig's List, Ebay) and initiates investigations on potential theft incidents.
    • Assists with the development and conducts training for all levels of APIS and ASPECT users.
    • Supports the e-commerce investigative team as necessary with fraud review and case development.
    • Analyzes electronic data using Audit Command Language (ACL) to identify issues associated with theft.
    • Reviews workers' compensation and property/casualty program/claims for trends. Develops and provides reports/results to the field.
    • Responsible for developing and managing metrics for the Asset Protection/Safety dashboard.
    • Cultivates strong relationships, partnerships, and communication skills at all levels of the organization, including Corporate, District, Store Operations, and other Asset Protection/Safety Industry professionals.
    • Assists in developing specific reports for District and Store Asset Protection/Safety managers as requested.
    • Provides field support for investigations.
    • Develops specific ASPECT reports for District and Store Asset Protection/Safety Managers as requested.
    • Partners with Code I to manage ASPECT and APIS user accounts.
    • Manages the Civil Demand Program, developing and providing reports/results to the field. Ensures all field locations are utilizing the program to its full potential and partners with Code F to collect unpaid accounts via TOPS or garnishment.
    • Analyzes the CVS program, developing and providing reports/results to the field. Ensures any potential investigations have been resolved by communicating with field management.
    • Manages the Over/Short program, providing reports/results to the field. Ensures any potential investigations have been resolved by communicating with field management.
    • Performs other related duties as assigned.

    This is a non-critical sensitive national security position. The incumbent must receive and maintain a favorably adjudicated Tier 3 (or equivalent) Personnel Security investigation granting eligibility for assignment and retention to a sensitive national security position; failure to do so may result in termination of employment.

    A total of five years of experience, consisting of the following:

    GENERAL EXPERIENCE: Three years of responsible experience gained in administrative, investigative, or loss prevention fields that has enabled the applicant to gain skill in dealing with others in person-to-person work relationships and the ability to exercise mature judgment.

    OR



    SUBSTITUTION OF EDUCATION FOR EXPERIENCE:
     1 year of related academic study at the high school level may be substituted for 9 months of experience, up to a maximum of a 4-year bachelor's degree for 3 years of general experience.

    AND

    SPECIALIZED EXPERIENCE: Two years of progressively responsible experience in retail (field/store) loss prevention which provides analytical, planning, advisory, operational, or evaluative work in security/investigations, internal review and control techniques, reducing and controlling inventory shrink, or similar work that demonstrated the knowledge and ability to perform the duties of the position.

  • Retail Security and Fraud Prevention Specialist

    2 weeks ago

    Virginia Beach, Virginia, United States Navy Exchange Full time

    Navy Exchange Service Command (NEXCOM) provides adaptable work schedules, relocation opportunities, and exceptional benefits, including Continuity Priority Placement for military families. Some of our benefits include: Federal Healthcare Dental, Vision, 401(k) & Pension Plan Accrual of paid time off (PTO) starting on day one Tuition reimbursement program...

  • Retail Security Analyst

    2 weeks ago

    Virginia Beach, Virginia, United States Navy Exchange Full time

    Navy Exchange Service Command (NEXCOM) provides adaptable work schedules, relocation opportunities, and exceptional benefits, including Continuity Priority Placement for military service family members. Some of our key benefits include: Federal Healthcare Dental, Vision, 401(k) & Pension Plan Accrual of paid time off (PTO) starting from day one Tuition...

  • Retail Security Analyst

    2 weeks ago

    Virginia Beach, Virginia, United States Navy Exchange Full time

    The Navy Exchange Service Command (NEXCOM) provides flexible work schedules, relocation opportunities, and comprehensive benefits, including priority placement for military family members.Key Benefits Include:Federal HealthcareDental and Vision Coverage401(k) and Pension PlansAccrual of Paid Time Off (PTO) from Day OneTuition Reimbursement ProgramsSupport...

  • Retail Product Promotion Specialist

    2 weeks ago

    Virginia Beach, Virginia, United States SAS Retail Services Full time

    Position Overview: As a Retail Product Promotion Specialist, you will play a crucial role in enhancing product visibility and driving sales within retail environments. Your responsibilities will include strategically arranging merchandise to maximize customer engagement and sales potential.Key Offerings: Attractive compensation of $12.50 per...

  • Retail Sales Specialist

    2 weeks ago

    Virginia Beach, Virginia, United States Mattress Warehouse Full time

    Join Our Team at Mattress WarehouseAbout Us:At Mattress Warehouse, we empower our team members to shape their careers and make a significant impact every day. As one of the largest and fastest-growing bedding retailers in the United States, we are committed to enhancing lives through quality sleep.Why Choose Mattress Warehouse?Becoming a part of Mattress...

  • Retail Product Placement Expert

    2 weeks ago

    Virginia Beach, Virginia, United States SAS Retail Services Full time

    Position Overview: As a Retail Merchandising Specialist, you will play a crucial role in the strategic arrangement and promotion of products within retail environments to maximize sales potential. This position requires extensive travel across states, including overnight accommodations.What We Provide: Attractive hourly wage of $12.50Company-covered lodging...

  • Retail Cashier Specialist

    2 weeks ago

    Virginia Beach, Virginia, United States Burlington Stores Full time

    Position: Retail Cashier Specialist Overview As a vital member of our team, the Retail Cashier Specialist plays a crucial role in enhancing the shopping experience for our customers. Your positive demeanor and professional attitude will leave a lasting impression as you assist customers during their checkout process. Key Responsibilities: Provide...

  • Retail Sales Specialist

    2 weeks ago

    Virginia Beach, Virginia, United States Navy Exchange Full time

    Job Title: Retail Sales SpecialistJob OverviewAs a Retail Sales Specialist at Navy Exchange, you will represent our brand and embody our commitment to customer satisfaction. Your role is crucial in enhancing our reputation as a company that prioritizes customer needs and values their feedback. You will engage with customers, helping them understand the...

  • Golf Retail Specialist

    2 weeks ago

    Virginia Beach, Virginia, United States DICK'S SPORTING GOODS INC Full time

    Position Overview:As a passionate golf retail specialist at DICK'S SPORTING GOODS INC, you will play a vital role in promoting the sport and enhancing the experience of our customers. Our team members are known as Trusted Advisors, providing essential support to golfers seeking to improve their skills.Key Responsibilities:- Deliver an outstanding shopping...

  • Senior Logistician

    4 days ago

    Virginia Beach, Virginia, United States ManTech Full time

    Secure Our Nation, Ignite Your FutureManTech International is seeking a highly motivated and experienced Senior Logistician to join our team. As a key member of our logistics team, you will play a critical role in identifying and implementing preventative maintenance practices to eliminate or delay component/system failure.Key Responsibilities:Conduct...

  • Senior Logistician

    7 days ago

    Virginia Beach, Virginia, United States ManTech Full time

    Job SummaryWe are seeking a highly skilled Senior Logistician to join our team at ManTech International. As a key member of our logistics team, you will play a critical role in identifying and implementing preventative maintenance practices to eliminate or delay component/system failure.Key ResponsibilitiesPerform Research and Analysis: Conduct technically...

  • Senior Logistician

    18 hours ago

    Virginia Beach, Virginia, United States ManTech Full time

    Job SummaryWe are seeking a highly skilled Senior Logistician to join our team at ManTech International. As a key member of our logistics team, you will be responsible for identifying and implementing preventative maintenance practices to eliminate or delay component/system failure.Key ResponsibilitiesConduct thorough research using construction drawings,...

  • Armed Security Specialist

    2 days ago

    Virginia Beach, Virginia, United States Paragon Full time

    Job Summary:As an Armed Security Officer at Paragon, you will play a critical role in maintaining a safe and secure environment for our employees, customers, and assets.Key Responsibilities:Patrol assigned areas to deter and prevent criminal activity, ensuring the safety of everyone on site.Monitor surveillance cameras and alarm systems to quickly respond to...

  • Customer Service Retail Specialist

    2 weeks ago

    Virginia Beach, Virginia, United States O'Reilly Auto Parts Full time

    Position Overview:As a Retail Service Specialist at O'Reilly Automotive, you will play a crucial role in ensuring exceptional customer satisfaction while delivering professional services. Your contributions will directly support the Store Manager and Assistant Manager in various operational aspects.Key Responsibilities:1. Deliver outstanding customer service...

  • Retail Merchandising Specialist

    2 weeks ago

    Virginia Beach, Virginia, United States Breakthru Beverage Group Full time

    Position Overview:As a Retail Merchandising Specialist at Breakthru Beverage Group, you will play a pivotal role in presenting our brands through effective display strategies, inventory management, and optimal product positioning. If you are proactive, eager to advance your career in sales, and possess a vehicle for visiting client locations, we invite you...

  • Healthcare Security Specialist

    2 weeks ago

    Virginia Beach, Virginia, United States Sentara Full time

    Location: Norfolk, VAOverview:Sentara Leigh Hospital is seeking a dedicated Full-time Security Specialist for the Night Shift (6:30 p.m. to 6:30 a.m.). This role offers competitive benefits and the opportunity to contribute to a safe environment for patients, visitors, and staff.Key Responsibilities:- Ensure a secure and safe atmosphere across the hospital...

  • Program Security Specialist

    2 weeks ago

    Virginia Beach, Virginia, United States Aviation Systems Engineering Company Full time

    Position Overview: As a Program Security Specialist, you will become an essential member of a comprehensive security team dedicated to supporting critical defense initiatives. This role is exclusively on-site, with standard working hours from 9:00 am to 5:00 pm. Your responsibilities will encompass a diverse range of security functions, ensuring the...

  • Retail Store Sanitation Specialist

    2 weeks ago

    Virginia Beach, Virginia, United States Marshalls Full time

    Position Overview: As a Sanitation Specialist at Marshalls, your role will encompass a variety of responsibilities aimed at maintaining a clean and safe environment for both staff and customers. Key Responsibilities: Oversee the activities of cleaning personnel to ensure adherence to established protocols. Promote a culture of safety by implementing...

  • Security Specialist

    2 days ago

    Virginia Beach, Virginia, United States NSC Technologies Full time

    **Job Title:** Security Technician**Location:** Nationwide**Pay Rate:** $25-$35 per hour**Company Overview:** NSC Technologies is a leading provider of cabling solutions and security systems to commercial and industrial clients.**Job Responsibilities:**Install and maintain security devices, including mag locks, door strikes, card readers, motion detectors,...

  • Retail Operations Associate

    2 weeks ago

    Virginia Beach, Virginia, United States Goodwill Industries of Central and Coastal Virginia Full time

    Overview of the RoleThe Retail Associate Production position at Goodwill Industries of Central and Coastal Virginia is essential for supporting our mission in the retail environment. This role focuses on enhancing store operations and ensuring a positive experience for both customers and team members.Key ResponsibilitiesMission Contribution: Actively...