Retail Sales Specialist
2 weeks ago
Job Overview
As a Retail Sales Specialist at Navy Exchange, you will represent our brand and embody our commitment to customer satisfaction.
Your role is crucial in enhancing our reputation as a company that prioritizes customer needs and values their feedback.
You will engage with customers, helping them understand the benefits of our products and services.It is essential to be knowledgeable about our offerings and to communicate our mission in an educational and professional manner.
A friendly and approachable demeanor is vital, as you will be making a positive impact on our customers and the organization.Key Responsibilities
Customer Engagement
Actively connect with customers and establish rapport.
Inquire about and listen to customer needs.
Guide customers to products, informing them about promotions and events.
Foster positive and respectful relationships; take responsibility for your actions and results.
Store Management
Ensure the store is well-presented and organized.
Sales Techniques
Cross-sell products and maintain knowledge of store layout.
Advise customers on current trends and promotions tailored to their preferences.
Encourage additional purchases.
Stay informed about product features and trends, utilizing company resources to provide accurate product information.
Handle transactions using a Point-of-Sales system, managing cash, credit, and gift card transactions, while ensuring accurate change is given.
Inventory Management
Oversee merchandise; complete inventory tasks and ensure accurate product labeling. Participate in regular inventory checks as needed.
Reliability
Follow your assigned work schedule and ensure thorough completion of tasks.
Additional Responsibilities:
Qualifications
Product Knowledge
Basic understanding of retail products and merchandise.
Experience
Prior retail experience is advantageous but not mandatory.
Communication Skills
Excellent interpersonal and communication abilities. Capable of reading and interpreting documents such as safety guidelines and operational instructions. Ability to communicate effectively with customers, colleagues, and management.
Mathematical Skills
Proficient in basic math operations including addition, subtraction, multiplication, and division.
Reasoning Skills
Ability to multitask while remaining attentive to customer needs and adaptable to business demands. Team-oriented with the ability to take initiative independently.
Physical Requirements / Work Environment
This role involves continuous movement, communication, and standing for extended periods. May require occasional bending, kneeling, and climbing. Vision requirements include close vision and depth perception. Must be able to lift up to 50 lbs. Work is primarily indoors, with some outdoor tasks as necessary.
Other Skills
Enthusiastic, friendly, and energetic with a strong desire to deliver exceptional service.
Work Schedule
Must be available to work various shifts, including mornings, evenings, weekends, and holidays.
This position is part of a union representation.
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