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Retail Security and Fraud Prevention Specialist

2 months ago

Virginia Beach, Virginia, United States Navy Exchange Full time

Navy Exchange Service Command (NEXCOM) provides adaptable work schedules, relocation opportunities, and exceptional benefits, including Continuity Priority Placement for military families.

Some of our benefits include:

Federal Healthcare

Dental, Vision, 401(k) & Pension Plan

Accrual of paid time off (PTO) starting on day one

Tuition reimbursement program

Continuity Programs for Military Spouses

Pet Insurance for your beloved pets

Paid relocation for eligible roles (consult your recruiter)

Tax-Free shopping, globally, at any Navy Exchange location

and much more

Best of all:
You do not need to have military affiliation to work with us.

Our mission is to invest in your family and career, regardless of where you are in the world.

Learn more about our mission at the
Navy Exchange Service Command by visiting our website.

Remember, when you join NEXCOM, you come for the benefits but
stay for the mission.

Watch this video to discover more about us, our mission, and the journey you could embark on.

This position is recognized at NEXCOM as the Asset Protection/Safety Specialist.

Job Summary:


Responsible for overseeing investigative exception-based POS analytics, assisting with ecommerce investigative analysis, and developing corporate Asset Protection and Safety Programs by planning, defining, and determining the scope of AP/S report needs based on knowledge of retail AP/S systems, initiatives, investigations, and metrics.


Duties and Responsibilities:

  • Conducts and manages internal and external theft investigations, suspected unethical conduct, accidents, workplace violence, fraud, waste, or abuse, ensuring activities align with established departmental investigative policies and protocols. Oversees overnight surveillance activities, covert camera installations, investigations, and interviews of dishonest associates, vendors, and contractors. Prepares and ensures all investigation results are documented professionally in reports according to departmental standards.
  • Provides support to NEXCOM enterprise management for planning, developing, implementing, and evaluating asset protection programs, including safety, physical security, and operational review functions. Recommends and implements modifications to programs, procedures, standards, and techniques on all matters involving loss prevention, asset protection, and safety to enhance efficiency and effectiveness.
  • Utilizes AP/S systems and programs to create, plan, and design various reporting tools and investigative mechanisms for retail locations based on conceptual knowledge of retail asset protection to identify and prevent fraud, analyzing fraud trends to develop rules and exception reports. Validates and analyzes department data by cross-referencing and checking data points; conducting trend analyses; assigning categories and subcategories to data symptoms; evaluating the cause and effect escalation of red flags; interpreting trends to identify root causes and relationships to current initiatives; reviewing results with key stakeholders and identifying solutions; and conducting predictive modeling to determine potential impacts, risks, or escalation points.
  • Possesses a thorough understanding and effective use of data analysis tools and inventory management systems to detect, investigate, and resolve issues. Utilizes various systems including Aspect, APIS, Kount, OMS, Audit Command Language (ACL), Microsoft Access, Smart Query Lookup, Essbase, Central Office, TOAD, Discoverer, RMS, SIM, and Lawson.
  • Uses ASPECT to analyze theft trends and develop exception reports. Employs data from exception reports to initiate investigations within NEX locations.

    Communicates with field managers to ensure information derived from reports is researched, ensuring investigations are initiated and resolved promptly and efficiently.


  • Utilizes APIS to develop and analyze statistical case data for corporate and field-level AP/S Management review and planning.
  • Develops and defines the scope of reports within APIS and Aspect based on AP/S knowledge and experience to support AP/S (HQ/field/store) in investigations. Provides end-user access to APIS and Aspect reporting based on hierarchy.

  • Identifies investigative opportunities in an online environment (e.g., Craig's List, Ebay) and initiates investigations on potential theft incidents.
  • Assists in developing and conducting training for all levels of APIS and ASPECT users.
  • Aids the ecommerce investigative team as necessary with fraud review and case development.
  • Analyzes electronic data using Audit Command Language (ACL) to identify issues related to theft.
  • Evaluates workers' compensation and property/casualty program/claims for trends. Develops and provides reports/results to the field.
  • Responsible for developing and managing metrics for the Asset Protection/Safety dashboard.
  • Cultivates strong relationships, partnerships, and communication skills at all organizational levels, including Corporate, District, Store Operations, and other Asset Protection/Safety Industry professionals.
  • Assists in creating specific reports for District and Store AP/S managers as requested.
  • Provides field support for investigations.
  • Develops specific ASPECT reports for District and Store AP/S Managers as requested.
  • Partners with Code I to manage ASPECT and APIS user accounts.
  • Oversees the Civil Demand Program, developing and providing reports/results to the field. Ensures all field locations are utilizing the program to its full potential and collaborates with Code F to collect unpaid accounts via TOPS or garnishment.
  • Analyzes the CVS program, developing and providing reports/results to the field. Ensures any potential investigations have been resolved by communicating with field management.
  • Manages the Over/Short program, providing reports/results to the field. Ensures any potential investigations have been resolved by communicating with field management.
  • Performs other related duties as assigned.

This is a non-critical sensitive national security position. The incumbent must receive and maintain a favorably adjudicated Tier 3 (or equivalent) Personnel Security investigation granting eligibility for assignment and retention to a sensitive national security position; failure to do so may result in termination of employment.

A total of five years of experience, consisting of the following:

GENERAL EXPERIENCE: Three years of responsible experience gained in administrative, investigative, or loss prevention fields that has enabled the applicant to gain skill in dealing with others in person-to-person work relationships and the ability to exercise mature judgment.

OR



SUBSTITUTION OF EDUCATION FOR EXPERIENCE:
 1 year of related academic study at the high school level may be substituted for 9 months of experience, up to a maximum of a 4-year bachelor's degree for 3 years of general experience.

AND

SPECIALIZED EXPERIENCE: Two years of progressively responsible experience in retail (field/Store) loss prevention that provides analytical, planning, advisory, operational, or evaluative work in security/investigations, internal review and control techniques, reducing and controlling inventory shrink, or similar work that demonstrates the knowledge and ability to perform the duties of the position.