Front End Supervisor
4 days ago
We are seeking a skilled Customer Service Lead to join our team at Natural Grocers. As a Customer Service Lead, you will be responsible for providing exceptional customer service and leading our front end staff to ensure that all customers have an excellent shopping experience.
Your key responsibilities will include:
- Providing World Class Customer Service and a positive customer experience as the number one priority.
- Exemplifying integrity, responsibility, and excellence and adhering to all policies.
- Training of all cashiers and ensuring cashiers are communicating about the {N}Power program with customers, notifying customers that we donate $.05 to the local foodbank for every transaction where a customer uses a reusable bag, educating customers on the Nutrient to Know About, promoting store seminars and events.
- Completing the Daily Sales Report (DSR) and cashier closeout responsibilities.
- Issuing and verifying cash drawers.
- Handling returns and overrides at the front end.
- Addressing customer complaints appropriately.
- Ensuring that front end sets are full and well-maintained.
- Overseeing completion of the front end task list daily.
- Maintaining all registers binders.
- Directing cashiers to tasks during slow times at the register.
- General cashiering and check out duties including running a cash register, bagging/boxing groceries, and providing carry out service.
- Monitoring, assigning and performing cart checks.
- Answering the telephone.
- Assisting in managing special orders.
- Monitoring, assigning and grinding nut butters.
- Learning the location of products in all the departments in order to direct the customers.
- Participating in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock as needed.
- Working a schedule based on store needs which includes evenings, weekends, holidays.
Natural Grocers offers a competitive salary of $19.00 per hour, plus a comprehensive benefits package, including medical, dental and vision insurance, paid time off, and 401(k) matching.
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Front End Operations Manager
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Front End Team Lead
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Brighton, Colorado, United States Natural Grocers Full timeKey ResponsibilitiesThis role involves managing cashiers, addressing customer complaints, handling returns and overrides, and monitoring inventory levels. The ideal candidate should have excellent communication skills and the ability to work well under pressure.
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Store Operations Manager
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