Customer Service Lead
5 days ago
Natural Grocers is a health food store that offers a wide range of organic and natural products. Our goal is to provide our customers with the best possible shopping experience.
Job DescriptionWe are seeking a Customer Service Lead to join our team As a key member of our front end staff, you will be responsible for ensuring that all customers have an exceptional experience while shopping with us.
Your responsibilities will include:
- Providing World Class Customer Service and a positive customer experience as the number one priority.
- Exemplifying integrity, responsibility, and excellence and adhering to all policies.
- Training of all cashiers and ensuring cashiers are communicating about the {N}Power program with customers, notifying customers that we donate $.05 to the local foodbank for every transaction where a customer uses a reusable bag, educating customers on the Nutrient to Know About, promoting store seminars and events.
- Completing the Daily Sales Report (DSR) and cashier closeout responsibilities.
- Issuing and verifying cash drawers.
- Handling returns and overrides at the front end.
- Addressing customer complaints appropriately.
- Ensuring that front end sets are full and well-maintained.
- Overseeing completion of the front end task list daily.
- Maintaining all registers binders.
- Directing cashiers to tasks during slow times at the register.
- General cashiering and check out duties including running a cash register, bagging/boxing groceries, and providing carry out service.
- Monitoring, assigning and performing cart checks.
- Answering the telephone.
- Assisting in managing special orders.
- Monitoring, assigning and grinding nut butters.
- Learning the location of products in all the departments in order to direct the customers.
- Participating in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock as needed.
- Working a schedule based on store needs which includes evenings, weekends, holidays.
To be successful in this role, you should have:
- A high school diploma, GED or equivalent preferred.
- Experience in retail environment preferred; natural foods background is a plus.
- 1 year of cashiering experience preferred.
- 1 year of supervising others preferred.
- Ability to pass food safety training courses and/or certifications as required by law and maintain compliance by keeping certifications up to date and registered if applicable.
- Ability to manage changing priorities and to stay focused with the task at hand.
- Sense of urgency in the completion of tasks.
- Excellent customer service skills.
- Highly organized with great attention to detail.
- Ability to take direction and follow through.
- Must be cashier trained and able to count currency.
- Proficient in MS Word, Excel and Outlook.
The salary for this position is $19.00 per hour. In addition to a competitive salary, Natural Grocers offers a comprehensive benefits package, including medical, dental and vision insurance, paid time off, and 401(k) matching.
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