Product Support Field Representative

4 weeks ago


Chicago, Illinois, United States Doosan Corp Full time
Job Title: Product Support Field Representative

Doosan Bobcat is seeking a highly skilled Product Support Field Representative to provide technical support and training for our company-manufactured forklifts. As a key member of our team, you will be responsible for providing product support, troubleshooting, and training to our dealer accounts and internal departments.

Key Responsibilities:
  • Provide product support for company-manufactured forklifts within assigned territory
  • Support internal departments with service-related inquiries or projects
  • Conduct training to support dealer accounts service representatives
  • Enter all relevant calls into the Service Call Center
  • Follow up on all territory issues on a weekly basis
  • Review all high-dollar warranty claims with the warranty department
  • Provide updated technical information to dealer accounts
  • Communicate via message system to all internal partners
Requirements:
  • Associate's degree in a technical or related field (or equivalent experience)
  • 2-5 years of experience in the product support field, preferably with material handling equipment
  • Strong mechanical skills and equipment troubleshooting experience
  • Excellent interpersonal, communication, and listening skills
  • Effective negotiation skills
  • Strong business and financial acumen
  • Ability to make sound, timely decisions
  • Self-motivated with strong time management skills and priority focus
  • MS Office Suite proficiency
  • Valid driver's license with a clean Department of Motor Vehicle (DMV) driving record

Doosan Bobcat is an equal opportunity employer and welcomes applications from diverse candidates. If you have a disability or special need that requires accommodation, please contact us.



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