Product Support Field Representative

4 weeks ago


Chicago, Illinois, United States Doosan Corp Full time
Job Title: Product Support Field Representative

Doosan Bobcat is seeking a highly skilled Product Support Field Representative to provide technical support and training for our company-manufactured forklifts within assigned territories. As a key member of our team, you will work closely with Dealer Accounts and internal departments to resolve service-related inquiries and projects.

Key Responsibilities:
  • Provide product support for company-manufactured forklifts within assigned territory.
  • Support internal departments with service-related inquiries or projects.
  • Conduct training to support Dealer Accounts service representatives.
  • Enter all relevant calls into the Service Call Center.
  • Follow up on all territory issues on a weekly basis.
  • Review all high-dollar warranty claims with the warranty department.
  • Provide updated technical information to Dealer Accounts.
  • Communicate via message system to all internal partners.
Requirements:
  • Associate's Degree in a technical or related field (or equivalent experience).
  • 2-5 years of experience in the product support field, preferably with material handling equipment.
  • Technically astute, with product knowledge preferred.
  • Strong mechanical skills and equipment troubleshooting experience.
  • Excellent interpersonal, communication (written and verbal), and listening skills.
  • Effective negotiation skills.
  • Strong business and financial acumen.
  • Ability to make sound, timely decisions.
  • Self-motivated with strong time management skills and priority focus.
  • MS Office Suite proficiency.
  • Valid driver's license with a clean Department of Motor Vehicle (DMV) driving record.
About Doosan Bobcat:

Doosan Bobcat is a leading global manufacturer of construction, agriculture, landscaping, and grounds maintenance equipment, attachments, and services. As a part of the Doosan Group, we offer our customers products and solutions to help build stronger businesses and communities.



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