Customer Experience Specialist

3 days ago


Los Angeles, California, United States Whalar Group Full time
Job Summary:
In this dynamic role, you will be responsible for delivering exceptional customer experiences in a fast-paced creator-centric environment. As a key member of our Cafe team, you will work collaboratively with the Assistant General Manager to ensure our customers have a positive experience from the moment they enter The Lighthouse.

About the Role:
You will prepare high-quality coffee drinks and grab-and-go cafe items while leading customer interactions with a warm and friendly demeanor. Your exceptional service skills and attention to detail will make all the difference in creating a sense of belonging among our members. You will also assist with stocking and restocking coffee, milk, syrups, and other supplies, ensuring our cafe is always well-stocked and ready to serve.

Key Responsibilities:
  • Prepare and serve a variety of espresso-based drinks, drip coffee, specialty salads, sandwiches, and provisions to members with exceptional service.
  • Operate and Maintain cafe equipment and coffee machines with care and to brand standard.
  • Communicate with the Cafe Support team to manage the cleanliness, organization, and safety of the scullery kitchen and cafe.
  • Assist with tracking daily sales, inventory, and low stock levels with the Assistant General Manager.

Requirements:
  • Previous barista or cashier experience at a cafe is a plus; we may be able to train in some cases for the right candidate.
  • Remarkable customer service skills and attention to detail.
  • Physical ability to stand for extended periods of time.
  • Ability to multitask and work in a fast-paced environment.

Benefits:
  • Competitive salary: $23.00 an hour.
  • Opportunities for professional development.
  • Discounted food and beverage in cafe.
  • Medical, dental, and eye care options available.
  • 401k.


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