Retail Customer Experience Specialist

2 days ago


Los Angeles, California, United States Michaels Stores Full time
About the Job: We are seeking a skilled Retail Customer Experience Specialist to join our team in Denver, CO. This role is responsible for delivering exceptional customer service, maintaining store recovery standards, and participating in operational tasks.

Key Responsibilities:
  • Help customers shop, locate products, and provide solutions.
  • Provide fast and friendly check-out experiences.
  • Engage customers on rewards programs and private label credit cards.
  • Educate customers on Voice of Customer surveys.
  • Assist with Omni-channel processes, including Buy Online Pickup in Store and Ship From Store.

Requirements:
  • Energetic and enthusiastic personality.
  • Excellent people skills.
  • Experience working with children and children's events.
  • Good communication skills, including written, verbal, and nonverbal communication.

About Us: At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include comprehensive health insurance, paid time off, tuition assistance, generous employee discounts, and much more.

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